At a Glance
- Tasks: Manage and optimise CRM systems while developing automation workflows for lead management.
- Company: Join a fast-growing business at the forefront of CRM and automation solutions.
- Benefits: Enjoy bonuses, flexitime, a company pension, and career progression opportunities.
- Other info: Collaborative, high-energy office culture with excellent growth potential.
- Why this job: Make a real impact by enhancing client support and optimising systems in a dynamic environment.
- Qualifications: Experience with CRM platforms like Go High Level and strong problem-solving skills.
The predicted salary is between 40000 - 40000 £ per year.
- CRM/Automation Executive Stourbridge up to £40,000
- Company Profile
A fantastic opportunity to join a fast-growing business serving customers across the UK.
With a collaborative, high-energy office environment, the business is at the forefront of CRM and automation solutions.
As CRM & Automation Executive you will take ownership of the in-house CRM platform, Leads Hub (built on Go High Level), ensuring seamless automation, system optimisation, and exceptional client support.
What’s on offer?
- Bonus & performance incentive schemes • Company pension • Flexitime • Career progression within a fast-growing business • Full-time, office-based role
What will you do as CRM & Automation Executive?
- Manage and optimise the Leads Hub CRM (Go High Level platform) for internal teams and clients.
- Develop, refine, and maintain automation workflows for lead management, follow-ups, and sales processes.
- Provide client support and training to ensure effective onboarding and system usage.
- Troubleshoot CRM issues, automation errors, and integration challenges.
Monitor and analyse CRM performance data, providing actionable insights and recommendations.
- Collaborate with marketing and sales teams to implement lead nurturing and retention strategies.
- Maintain accurate documentation and SOPs to ensure smooth onboarding and operational efficiency.
What do you need as CRM & Automation Executive?
- Experience with Go High Level or similar CRM and automation platforms.
- Strong technical understanding of CRM integrations, API connections, and workflow automation.
- A proactive problem-solver who enjoys improving systems and processes.
- Excellent communication skills with the ability to explain technical concepts clearly.
- Strong organisational skills and the ability to manage multiple client requests.
Detail-oriented, self-motivated, and comfortable in a fast-paced environment.
CRM Automation Executive employer: TMRG
Join a thriving SME in the West Midlands as a Revenue Growth Manager, where you will be part of a passionate FMCG team dedicated to driving impactful sales growth. Enjoy a supportive work culture with benefits like 26 days of holiday, early finish Fridays, and team socials, all while having the opportunity to make a significant contribution to the company's success. With a focus on employee development and a dynamic environment, this role offers a unique chance to grow your career in a high-profile position.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Automation Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TMRG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TMRG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Automation Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TMRG:Your cover letter is your chance to shine! Tell us why you want to work at TMRG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TMRG!
How to prepare for a job interview at TMRG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
