Customer Operations Executive
Up to £35,000 Depending on experience )
London
The Company
A value-driven, category leading FMCG brand. This business is continually striving to share their progress, both through major retail partnerships and a strong online presence. Founder led with a strong social media presence, this is the chance to become part of their mission, as well as developing your own skillset.
What’s on offer
- Brand new office and central location
- Flexible start time between 8.30am and 9.30am
- As many free products as you can consume
- Share options & chance to grow with the brand
What will you do
- Ownership of customer service tickets and be the first point of contact
- Monitor 3PL warehouse and logistics partners to ensure OTIF delivery of orders
- Work with hauliers and couriers to ensure cost are kept to a minimum
- Handling returns and dealing with any issues with retailer orders
- Order processing and checking stock availability
- Work along side supply chain team to ensure accurate inventory data
What do you need
- Happy to be on site 5 days a week
- Operations or logistics experience within a consumer goods brand
- Experience managing order fulfilment for B2B accounts ideally retailers
- Previously dealt with and managed 3PL partners
Job Number 9211
