At a Glance
- Tasks: Lead and innovate in customer experience and AI solutions for top B2B clients.
- Company: Join a dynamic team at tmp, where creativity meets technology.
- Benefits: Enjoy generous PTO, private healthcare, and financial wellness support.
- Other info: Diverse and inclusive culture that values potential over perfection.
- Why this job: Shape the future of CX and AI while collaborating with industry leaders.
- Qualifications: 8-10+ years in B2B CX or digital strategy; strong leadership skills.
The predicted salary is between 80000 - 100000 € per year.
tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us. You’ll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies.
At tmp, we partner with leading B2B organisations to rethink and reinvent their customer experience in a world shaped by AI, data, and evolving buyer expectations. This role sits at the intersection of CX strategy, digital experience (DX), and AI innovation. It has been created to drive a step change in how we design, deliver, and commercialise CX and AI‑enabled solutions across our client base.
You will lead and grow our DX capability, working closely with strategy, engineering, UX, and client services teams to deliver high‑impact work while shaping how tmp evolves its AI‑enabled offering. This is a senior, hands‑on leadership role combining team leadership, client strategy, and commercial ownership.
What you will do
- DX team leadership and capability building
- Lead and develop the DX team, including engineering and UX specialists
- Define and evolve the vision, positioning, and capabilities of the DX function
- Build a high‑performing, scalable team aligned to client and commercial needs
- Partner with senior leadership to ensure the DX team is integrated into broader agency delivery
- CX and DX strategy for clients
- Lead CX and digital experience strategy engagements for enterprise B2B clients
- Work with marketing, revenue, and digital teams to design coherent, end‑to‑end customer experiences
- Translate business challenges into actionable CX, UX, and technology solutions
- Shape projects such as: Website and platform CX strategy; Customer journey and lifecycle design; AI‑enabled experience design
- Act as a senior client partner, confident engaging at executive level
- AI innovation and operating model development
- Stay at the forefront of developments in AI, applying both curiosity and critical thinking
- Identify practical opportunities to embed AI into client solutions and internal ways of working
- Help define and evolve tmp’s AI‑augmented operating model
- Work closely with the CSO to shape the agency’s AI narrative and go‑to‑market approach
- Commercial growth and revenue ownership
- Drive growth in DX, CX, and AI‑related revenue streams
- Identify and develop new opportunities within existing and prospective clients
- Support and lead pitches, proposals, and capability storytelling
- Ensure work is delivered in a commercially effective way, balancing quality and profitability
Who you are
- Highly curious about AI, technology, and customer experience
- Commercially minded, with a strong understanding of how strategy drives revenue
- Comfortable operating at both strategic and hands‑on levels
- Confident working with both senior executives and technical specialists
- A collaborative leader who can bring multiple disciplines together
What you will need
- 8‑10+ years’ experience working with large B2B organisations across CX, DX, or digital strategy
- Proven experience leading and growing teams in an agency or consultancy environment
- Strong track record delivering CX, UX, or digital transformation projects
- Experience working with MarTech and digital platforms
- Demonstrated experience applying or delivering projects involving AI (including GenAI)
- Ability to translate complex concepts into clear, actionable strategies
- Strong commercial acumen and experience contributing to revenue growth
What we offer in return
- Generous holiday allowance (Plentiful PTO)
- Shutdown between Christmas and New Year
- Private healthcare and dental insurance
- Group income protection
- Salary sacrifice pension scheme
- Access to well‑being coaching or counselling sessions once a week
- Financial health support
- Parental leave – 12 weeks full pay for primary carers and an additional 50% pay for 12 more weeks
- Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle‑to‑work scheme.
- Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tracking our impact, and helping to reduce emissions.
A note on applying
Not sure you tick every box? Apply anyway. Research shows some people hold back unless they meet 100% of the requirements. We do not want that to be you. At tmp, we hire for potential, mindset, and character as much as experience. If you are excited about the role but your background is not a perfect match, we would still love to hear from you. You might be exactly what we are looking for, either for this role or another.
We are committed to building a diverse team because diversity fuels creativity and better results for everyone. We encourage applications from all backgrounds. If you need any accommodations during the process, just let us know.
As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.
Director, CX and AI in London employer: Tmpb2b
At tmp, we pride ourselves on fostering a dynamic and inclusive work culture that champions curiosity and innovation. As a Director in CX and AI, you'll be part of a collaborative team of 300 B2B experts, with ample opportunities for professional growth and development, all while enjoying generous benefits such as private healthcare, a robust pension scheme, and a commitment to sustainability. Join us in shaping the future of customer experience and AI solutions for leading tech companies in a supportive environment that values diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Director, CX and AI in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at tmp or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in CX, DX, and AI. When you get the chance to chat with someone from tmp, share how you've tackled complex problems in the past.
✨Tip Number 3
Stay curious! Keep up with the latest trends in AI and customer experience. Being able to discuss recent developments or innovations during your conversations will show you're genuinely interested and engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of the tmp team. Don’t hesitate, we’d love to hear from you!
We think you need these skills to ace Director, CX and AI in London
Some tips for your application 🫡
Show Your Curiosity:We want to see your passion for AI and customer experience shine through in your application. Share examples of how you've tackled complex problems or explored new technologies in your previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Director, CX and AI role. Highlight your leadership experience and any relevant projects that demonstrate your ability to drive growth and innovation.
Be Authentic:Don’t be afraid to let your personality come through in your written application. We value character and mindset just as much as experience, so share what makes you unique and why you're excited about this opportunity.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This helps us keep track of all applications and ensures you’re considered for the role you’re interested in!
How to prepare for a job interview at Tmpb2b
✨Know Your Stuff
Before the interview, dive deep into tmp's work and their approach to CX and AI. Familiarise yourself with their recent projects and how they integrate technology into customer experiences. This will not only show your genuine interest but also help you speak their language during the interview.
✨Showcase Your Curiosity
Since they’re looking for obsessively curious people, be prepared to discuss your passion for AI and technology. Share examples of how you've explored these areas in your previous roles or personal projects. This will demonstrate that you align with their values and are ready to contribute to innovative solutions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in complex B2B environments. Think of specific scenarios where you’ve successfully led teams or transformed customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Engage with Their Vision
During the interview, connect your experience with tmp’s vision for the future of CX and AI. Discuss how you can help evolve their digital experience capabilities and drive commercial growth. This shows that you’re not just a fit for the role, but also invested in the company’s long-term success.
