Digital Delivery Manager

At tmp, our Digital Delivery Manager will ensure digital work is delivered with clarity, structure, and confidence. This is a new role within our Digital Experience (DX) function, designed to strengthen how we plan and deliver digital projects across the agency. You’ll work across multiple client accounts and portfolio teams, partnering with Account Managers in the Client Services team and other specialists in our DX team to shape and deliver high‑quality digital outputs – from interactive landing pages and microsites to tools and diagnostics. You’ll also work on the occasional larger CMS‑driven website projects and AI‑driven web projects. We’re looking for someone who is confident managing digital delivery and enjoys bringing structure to projects involving multiple disciplines. You’ll play a key role in setting projects up for success, supporting teams to deliver effectively, and taking ownership of delivery where additional coordination is needed.

What you will do:

• Manage the delivery of digital projects, from scoping through to launch, handover, maintenance and decommissioning, particularly where development is a core component.
• Translate briefs into clear delivery approaches, outlining scope, timelines, dependencies, and resourcing needs.
• Create and maintain practical delivery plans that enable teams to execute efficiently.
• Identify risks and dependencies early, and support the team in resolving them effectively.
• Apply an appropriate level of process depending on project complexity.

Working across Client Services teams:

• Partner with Account Managers to shape delivery approaches during scoping and planning.
• Support simpler digital projects by helping define scope and delivery approach, enabling Client Services colleagues to manage day‑to‑day delivery.
• Take ownership of delivery on selected projects where additional coordination is required.
• Provide guidance and support to teams delivering digital work, helping to improve consistency and confidence.

Cross‑discipline coordination:

• Coordinate cross‑disciplinary teams including strategy, UX, design, copy, development, QA, and data.
• Work closely with our head of engineering to capture technical approach, feasibility, and sequencing.
• Ensure roles, responsibilities, and ways of working are clear at the outset of projects.
• Maintain alignment across teams, ensuring dependencies are visible and managed.

Client and stakeholder collaboration:

• Contribute to client conversations where digital delivery input is helpful, particularly during planning and scoping.
• Communicate delivery approaches, timelines, and dependencies clearly to internal teams and stakeholders.
• Support clear and consistent communication throughout delivery.

Scope and commercial management:

• Help define scope for digital work, ensuring clarity on deliverables and assumptions.
• Support the creation of estimates and statements of work for digital projects.
• Track delivery against agreed scope and timelines, highlighting risks or changes.
• Work with account teams to ensure delivery remains aligned to commercial expectations.

Quality and release:

• Support quality across digital outputs, ensuring they meet agreed standards and objectives.
• Coordinate QA and testing activities with engineering and wider teams.
• Ensure readiness for launch, including UAT support and content readiness.
• Support smooth handover to clients or ongoing teams where required.

Support, maintenance and decommissioning:

• Help define SLAs and plan regular support and maintenance events, ensuring all activities meet our internal ISO standards and policies as well as the client’s needs.
• Coordinate regular maintenance cycles where necessary.
• Plan and orchestrate the decommission of websites when required.
• Plan and coordinate regular measurement activities to help support ongoing projects or identify new opportunities.

Who you are:

• A well‑organised delivery professional with experience managing digital projects.
• Comfortable working across multiple teams and adapting to different project needs.
• Confident communicating with both technical and non‑technical colleagues.
• Proactive and solutions‑focused, with a practical approach to problem‑solving.
• Collaborative and supportive, with a willingness to guide others where needed.
• Willingness to learn about new technologies in order to be able to discuss them with confidence.

What you will need:

• Experience delivering digital projects in an agency or similar environment.
• Good understanding of digital production, including websites, landing pages, and interactive experiences.
• Experience working with development teams and understanding technical delivery considerations.
• Ability to scope and plan work, including timelines, dependencies, and resourcing.
• Experience coordinating cross‑functional teams across UX, design, development, and content.
• Confidence managing stakeholders and supporting delivery conversations.
• Familiarity with delivery tools and ways of working (e.g. project planning, QA processes, agile workflows).
• Experience working within defined scopes of work and managing change effectively.
• Familiarity and the ability to use Gen AI tools responsibly to assist you in your work where necessary (but not rely on them).

What we offer in return:

• Generous holiday allowance (Plentiful PTO).
• Shutdown between Christmas and New Year.
• Private healthcare and dental insurance.
• Group income protection.
• Salary sacrifice pension scheme.
• Access to wellbeing coaching or counselling sessions once a week.
• Financial health support.
• Parental leave – 12 weeks full pay for primary carers and an additional 50% pay for 12 more weeks.
• Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle‑to‑work scheme.
• Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tracking our impact, and helping to reduce emissions.

A note on applying:

Not sure you tick every box? Apply anyway. Research shows some people hold back unless they meet 100% of the requirements. We do not want that to be you. At tmp, we hire for potential, mindset, and character as much as experience. If you are excited about the role but your background is not a perfect match, we would still love to hear from you. You might be exactly what we are looking for, either for this role or another. We are committed to building a diverse team because diversity fuels creativity and better results for everyone. We encourage applications from all backgrounds. If you need any accommodations during the process, just let us know.

As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.