Programme Management Director (8 month fixed term contract)

This role is a maternity cover - until September 2026. We could also consider reduced hours for this role (30 hours per week, but coverage would be needed each day). Please note that we will be taking a holiday break from December 25, 2025 through January 2, 2026. The Talent Acquisition team will resume reviewing applications on Monday, January 5, 2026. Thank you for your patience, and we look forward to connecting in the new year.

Welcome to tmp. We are not just an agency; we are the trendsetters in the integrated era of B2B, armed with a global team of 300+ B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We thrive on identifying, recruiting, and nurturing talents.

What we are looking for:

At tmp, our Delivery Directors inspire confidence, drive best practice, and elevate client service delivery expectations. You will play a pivotal role in ensuring our teams deliver work that is seamless, strategic, and deeply aligned to tmp's values and global KPIs. As a Delivery Director, you will be more than an operational lead. In this role, you will be a champion of delivery excellence, shaping the way our teams work, coaching colleagues to stretch their craft, and creating the conditions for success across your portfolio, particularly within account management. You will balance the strategic vision of your assigned portfolio with hands-on pragmatism, guiding teams to deliver work that consistently delights clients, drives commercial results, and fuels long-term partnerships. Supporting the Portfolio's Managing Partner and senior leadership team with commercial, delivery, resourcing, and process best practice will be key to success in your role.

What you will do:

• Client Programs: Shaping and Enablement (30%)
  • Serve as a best-practice advisor on established delivery methodologies, shaping how work is scoped, managed and delivered across the portfolio.
  • Work with Managing Partners, VPs, Account Directors and relevant function leads to build delivery models that are scalable, efficient, and aligned to client needs.
  • Support the planning of centrally led delivery improvements and their execution in your portfolio, ensuring a strong link between strategic ambition and practical delivery.
• Mentorship and Team Development (25%)
  • Oversee the portfolio's Client Services delivery recruitment needs, drive the process and successfully on-board new recruits.
  • Mentor the delivery team to strengthen their leadership, commercial thinking, and ability to manage complex work independently.
  • Champion the delivery craft and create conditions for growth by supporting career development, capability building, and confidence across the team.
• Commercial and Financial Management (25%)
  • Review high level data around revenue recovery vs approved quotes, surface insights and proactively drive the teams to create action plans to mitigate revenue risks.
  • Work with project managers and account leadership to scope projects effectively, manage margins, and identify commercial risks early.
  • Lead continuous improvement across commercial processes, embedding strong financial understanding and decision-making within the delivery team.
• New Business and Bid Management (5%)
  • Contribute to RFPs, pitches, and business development efforts by shaping delivery strategy, resourcing models, and commercial planning.
  • Provide a delivery lens on feasibility, scalability, and execution during the pursuit and onboarding of new clients or programmes.

Success is measured by:

• Ensuring appropriate roles are achieving their respective utilisation targets within the assigned portfolio.
• Overall recovery/profitability of quoted revenue.
• Recruitment/onboarding: portfolio feedback, AM feedback and passing of 3-month probation period.
• Training/coaching: line manager and colleagues feedback on AM performance vs the job specification.
• Team feedback on performance vs the above job spec & current KPIs.
• Client feedback.

Who you are:

You are passionate about making an impact in marketing and have a drive for delivery excellence, particularly within account management. You lead clients and colleagues with confidence, bringing clarity, pragmatism, and calm to complex programmes. You know when to be resilient and collaborative to keep things moving even when challenges arise. You thrive on contributing ideas and asking the tough questions that spark better thinking. You are not afraid to show your teeth by pushing work further and challenging assumptions in a constructive way. You approach challenges with a solutions-first mindset, looking for creative and effective ways to deliver. You also know when to add energy, excitement, and a touch of inspiration to the work. You are a natural communicator and relationship builder, skilled at influencing, inspiring, and connecting with people across teams. You bring a human approach, making sure collaboration is grounded in authenticity. You learn quickly, absorb complex information with ease, and use that knowledge to create better outcomes for clients and colleagues alike.

What you will bring:

• Proven experience in a marketing agency environment (5+ years and B2B experience) with a track record of driving great experiences for clients.
• Expert account/program management skills: you know how to set direction, apply best practice, and keep complex projects running smoothly.
• Hands-on experience with (and a love of) project management tools/platforms, and a knack for embedding best practice in the way teams work.
• Credibility and confidence in managing senior client and partner relationships, with strong communication skills that build trust both internally and externally.
• A strategic mindset, able to design marketing programmes rooted in client objectives and recommend smart solutions to business challenges.
• Strong commercial acumen, with experience overseeing large-scale programmes and ensuring they deliver impact and value.
• Fluency in the essentials (Word, Excel, PowerPoint, Outlook) with the ability to use them to support clear communication and effective delivery.

Benefits:

• Generous holiday allowance (Plentiful PTO).
• Shutdown between Christmas and New Year.
• Private healthcare and dental insurance.
• Group income protection.
• Salary sacrifice pension scheme.
• Access to well-being coaching or counselling sessions once a week.
• Financial health support.
• Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks.
• Social committee events.
• Monthly social events including everything from game nights and bowling to kayaking, and pumpkin carving.
• Access discounts and cashback at plenty of retailers.
• Cycle-to-work scheme.
• Sustainable Future Giving.

A note on applying: Not sure you tick every box? Apply anyway. Research shows some people hold back unless they meet 100% of the requirements. We do not want that to be you. At tmp, we hire for potential, mindset, and character as much as experience. If you are excited about the role but your background is not a perfect match, we would still love to hear from you. You might be exactly what we are looking for, either for this role or another. We are committed to building a diverse team because diversity fuels creativity and better results for everyone. We encourage applications from all backgrounds. If you need any accommodations during the process, just let us know.