At a Glance
- Tasks: Lead a dynamic team to innovate CX and AI strategies for top B2B clients.
- Company: Join a forward-thinking agency focused on tech and customer experience.
- Benefits: Enjoy generous holidays, private healthcare, and well-being support.
- Other info: Diverse team culture that values curiosity and creativity.
- Why this job: Shape the future of AI and customer experience in a collaborative environment.
- Qualifications: 8-10 years in B2B CX or digital strategy with strong leadership skills.
The predicted salary is between 80000 - 100000 € per year.
tmp helps B2B marketing leaders create coherence in a chaotic world. We're looking for obsessively curious people to join us. You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world's most impactful tech companies.
So, if you're interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we'd love to hear from you.
ResponsibilitiesWhat you will do:
- DX team leadership & capability building
- Lead and develop the DX team, including engineering and UX specialists
- Define and evolve the vision, positioning, and capabilities of the DX function
- Build a high‐performing, scalable team aligned to client and commercial needs
- Partner with senior leadership to ensure the DX team is integrated into broader agency delivery
- CX & DX strategy for clients
- Lead CX and digital experience strategy engagements for enterprise B2B clients
- Work with marketing, revenue, and digital teams to design coherent, end‐to‐end customer experiences
- Translate business challenges into actionable CX, UX, and technology solutions
- Shape projects such as:
- Website and platform CX strategy
- Customer journey and lifecycle design
- AI‐enabled experience design
- Act as a senior client partner, confident engaging at executive level
- AI innovation & operating model development
- Stay at the forefront of developments in AI, applying both curiosity and critical thinking
- Identify practical opportunities to embed AI into client solutions and internal ways of working
- Help define and evolve tmp's AI‐augmented operating model
- Work closely with the CSO to shape the agency's AI narrative and go‐to‐market approach
- Commercial growth & revenue ownership
- Drive growth in DX, CX, and AI‐related revenue streams
- Identify and develop new opportunities within existing and prospective clients
- Support and lead pitches, proposals, and capability storytelling
- Ensure work is delivered in a commercially effective way, balancing quality and profitability
Who you are:
- Highly curious about AI, technology, and customer experience
- Commercially minded, with a strong understanding of how strategy drives revenue
- Comfortable operating at both strategic and hands‐on levels
- Confident working with senior executives and technical specialists
- A collaborative leader who can bring multiple disciplines together
- 8–10+ years of experience working with large B2B organisations across CX, DX, or digital strategy
- Proven experience leading and growing teams in an agency or consultancy environment
- Strong track record delivering CX, UX, or digital transformation projects
- Experience working with Martech and digital platforms
- Demonstrated experience applying or delivering projects involving AI (including GenAI)
- Ability to translate complex concepts into clear, actionable strategies
- Strong commercial acumen and experience contributing to revenue growth
- Generous holiday allowance (Plentiful PTO)
- Shutdown between Christmas and New Year
- Private healthcare and dental insurance
- Group income protection
- Salary sacrifice pension scheme
- Access to well‐being coaching or counselling sessions once a week
- Financial health support
- Parental leave – 12 weeks full pay for primary carers and an additional 50% pay for 12 more weeks
- Use our portal to access discounts and cashback at plenty of retailers, and our cycle‐to‐work scheme
- Sustainable Future Giving – we help create a positive impact by donating to plant trees, tracking our impact and reducing emissions
A note on applying: Not sure you tick every box? Apply anyway. We do not want you to hold back if you meet 100% of the requirements. We hire for potential, mindset, and character. If you are excited about the role but your background is not a perfect match, we would still love to hear from you.
We are committed to building a diverse team because diversity fuels creativity and better results. We encourage applications from all backgrounds and are happy to provide accommodations during the process.
Director, CX and AI in London employer: Tmp
At tmp, we pride ourselves on fostering a culture of curiosity and collaboration, making us an exceptional employer for those passionate about CX and AI. With a generous holiday allowance, private healthcare, and a commitment to employee well-being, we ensure our team members thrive both personally and professionally. Join us in a dynamic environment where your ideas can shape the future of B2B marketing for some of the world's leading tech companies.
StudySmarter Expert Advice🤫
We think this is how you could land Director, CX and AI in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at tmp or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your curiosity! When you get the chance to speak with someone from tmp, ask thoughtful questions about their work and the challenges they face. This not only shows your interest but also helps you stand out as someone who’s genuinely engaged.
✨Tip Number 3
Prepare for the interview by understanding tmp's mission and values. Think about how your experience aligns with their focus on AI and customer experience. Tailor your examples to demonstrate how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Director, CX and AI in London
Some tips for your application 🫡
Show Your Curiosity:We want to see your passion for AI and customer experience shine through in your application. Share examples of how you've explored these areas, whether through projects or personal interests. Let us know what makes you tick!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in CX, DX, and digital strategy. We love seeing how your unique skills align with our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your experience translates into actionable strategies that can benefit our clients.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Tmp
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand how they create coherence in B2B marketing and be ready to discuss how your experience aligns with their goals, especially in CX and AI.
✨Show Your Curiosity
Since they’re looking for obsessively curious people, come prepared with insightful questions about their current projects or challenges. This shows you’re genuinely interested and can think critically about their work.
✨Demonstrate Leadership Skills
Be ready to share specific examples of how you've led teams and driven growth in previous roles. Highlight your experience in building high-performing teams and how you’ve integrated different disciplines to achieve success.
✨Connect the Dots
When discussing your past experiences, focus on how you’ve translated complex problems into actionable strategies. Use examples that showcase your ability to simplify challenges, particularly in CX and AI, to resonate with their needs.
