Role and Responsibilities
You are expected to carry out your duties in a professional, efficient and friendly manner at all times. To provide general administration assistance where necessary including:
- Answering incoming calls and forwarding appropriately.
- Making appointments for clients and maintaining diaries.
- Greeting clients/visitors and ensuring they are seen by the appropriate person with the minimum of delay.
- Taking cash or cheques from clients and issuing receipts.
- Managing incoming and outgoing post and faxes, including scanning incoming post to members of staff.
- Assisting with photocopying and scanning.
- Typing.
- Filing.
- Keeping the reception area tidy and the information displays stocked with current leaflets.
Other responsibilities / duties
- Business Administration Apprentices are not authorised or held out to give any legal advice to clients and must not do so.
- Client confidentiality is to be maintained at all times.
- Such other reasonable tasks as and when required to assist and further the business of the employer.
- Compliance with the policies, procedures and systems set out in the Quality Procedures Manual.
Person requirements
GCSE in:
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- Logical
- Initiative
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training information
Training provider:
Training course: Business administrator (level 3)
Start Date: Monday 31 August 2026
Duration: 1 year 6 months
Salary: £15,080 for your first year, then it could increase depending on your age
Working hours: The work pattern will be Monday to Friday, 9am – 5pm with 45 minutes for lunch = 36.25 hours per week (36 hours 15 minutes a week)
