At a Glance
- Tasks: Support clients with enquiries and deliver top-notch customer service.
- Company: Join tmGroup, a leader in property technology with a supportive culture.
- Benefits: Enjoy a competitive salary, health cover, flexible working, and 25 days holiday.
- Other info: Full training provided, with great opportunities for growth and development.
- Why this job: Kickstart your career in a dynamic team while making a real difference.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 24000 - 27000 £ per year.
Location: Swindon
Package: £24,788 + full benefits package
At tmGroup, we make conveyancing technology and data simple. We provide tools and support that help property professionals work efficiently and deliver great service to clients. We’re now looking for a Client Advisor to join our Client Services team. This is a great opportunity for someone with customer service experience who enjoys problem‑solving, learning new systems, and helping customers. You’ll join a supportive team environment where full training is provided. Whether you’re early in your career or looking for your next step in customer service, this role offers the chance to build specialist knowledge within the property and legal technology sector.
What You’ll Do
As part of our Client Services team, you’ll support customers and suppliers with a wide range of enquiries while delivering a high standard of service. This role comes with structured training and ongoing support from experienced colleagues and dedicated Client Service Specialists. You’ll start by learning the fundamentals of our systems and processes, including mapping and search‑related tasks, before gradually progressing into more complex customer queries and specialist areas.
Your Day-to-day Responsibilities Will Include
- Acting as a first point of contact for clients and suppliers via phone and email.
- Resolving customer queries in a professional, friendly and timely manner.
- Using internal systems to manage tasks, update records and track enquiries accurately.
- Supporting customers with search orders, mapping requests and general service queries.
- Working closely with colleagues across the team to ensure smooth day‑to‑day operations.
- Monitoring your workload to help meet service levels and team KPIs.
- Escalating more complex queries when needed and learning from experienced team members.
- Contributing to team meetings and helping improve processes and customer experience.
About You
We’re looking for someone who enjoys helping customers and works well in a fast‑paced team environment.
You’ll Ideally Have
- Previous experience in a customer service or client‑facing role.
- Strong communication skills, both written and verbal.
- Confidence using and learning new systems.
- A positive and proactive approach to problem‑solving.
- Good attention to detail and organisational skills.
- The ability to manage different tasks and priorities throughout the day, with a calm and adaptable approach during busy periods.
- A collaborative mindset and willingness to support teammates.
Knowledge of conveyancing or property searches would be helpful but isn’t essential — full training will be provided.
What We Offer
- Competitive starting salary of £24,788 + full benefits
- 25 days holiday + holiday purchase scheme (increasing with service)
- Private health cover (after qualifying period), pension, and life assurance
- Flexible benefits scheme covering financial, wellness, legal, and medical support
- Free parking on site, breakfast, and fresh fruit
- Rewards platform with a wide range of discounts and benefits
- Hybrid working (4 days in office / 1 from home once fully trained)
- A supportive environment with genuine opportunities for progression and development
About Us
tmGroup is a leading UK provider of property searches and technology for conveyancing professionals. With over 20 years’ experience and Private Equity–backed growth, we’re committed to making property transactions faster, easier, and more transparent. We’re proud to be an equal opportunities employer and are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, race, religion or belief, sex, sexual orientation, or any other protected characteristic.
If you enjoy problem‑solving, helping customers and providing an excellent service, we want to hear from you. Apply today.
Client Service Advisor in Swindon employer: tmGroup Ltd.
tmGroup is an excellent employer that prioritises employee development and collaboration, making it an ideal place for those looking to grow in their careers. With comprehensive training provided and a supportive team environment in Swindon, employees can thrive while enjoying a competitive salary and flexible hybrid working arrangements. The company fosters a culture of continuous learning and problem-solving, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on tmGroup. Understand their services and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves helping customers with queries, think of examples from your past experiences where you successfully resolved issues. This will help you shine during the interview.
✨Tip Number 3
Show off your communication skills! Whether it’s in person or over the phone, being clear and friendly is key. Practice articulating your thoughts and be ready to demonstrate your ability to connect with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the tmGroup team.
We think you need these skills to ace Client Service Advisor in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Service Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like problem-solving and communication.
Show Your Personality:We love seeing a bit of your personality in your application! Don’t be afraid to let your enthusiasm for helping customers shine through. A friendly tone can make a big difference.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-organised application!
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. This way, your application goes straight to us, and we can’t wait to read it!
How to prepare for a job interview at tmGroup Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research tmGroup and their services. Understanding their conveyancing technology and how they support property professionals will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or provided excellent service. Highlighting your problem-solving abilities and how you handle challenging situations will resonate well with the interviewers.
✨Familiarise Yourself with the Role
Review the job description thoroughly and think about how your skills align with the responsibilities listed. Be ready to discuss how you can contribute to the team and improve processes, as this shows you're proactive and engaged.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and what success looks like in the Client Service Advisor role. This demonstrates your enthusiasm and eagerness to be part of the team.
