At a Glance
- Tasks: Support clients with enquiries and deliver top-notch customer service.
- Company: Join tmGroup, a leader in property technology with a supportive culture.
- Benefits: Enjoy a competitive salary, health cover, flexible working, and 25 days holiday.
- Other info: Full training provided, with great opportunities for growth and development.
- Why this job: Kickstart your career in a dynamic team while making a real difference.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 24000 - 27000 £ per year.
Location: Swindon
Package: £24,788 + full benefits package
At tmGroup, we make conveyancing technology and data simple. We provide tools and support that help property professionals work efficiently and deliver great service to clients. We’re now looking for a Client Advisor to join our Client Services team. This is a great opportunity for someone with customer service experience who enjoys problem‑solving, learning new systems, and helping customers. You’ll join a supportive team environment where full training is provided. Whether you’re early in your career or looking for your next step in customer service, this role offers the chance to build specialist knowledge within the property and legal technology sector.
What You’ll Do
As part of our Client Services team, you’ll support customers and suppliers with a wide range of enquiries while delivering a high standard of service. This role comes with structured training and ongoing support from experienced colleagues and dedicated Client Service Specialists. You’ll start by learning the fundamentals of our systems and processes, including mapping and search‑related tasks, before gradually progressing into more complex customer queries and specialist areas.
Your Day-to-day Responsibilities Will Include
- Acting as a first point of contact for clients and suppliers via phone and email.
- Resolving customer queries in a professional, friendly and timely manner.
- Using internal systems to manage tasks, update records and track enquiries accurately.
- Supporting customers with search orders, mapping requests and general service queries.
- Working closely with colleagues across the team to ensure smooth day‑to‑day operations.
- Monitoring your workload to help meet service levels and team KPIs.
- Escalating more complex queries when needed and learning from experienced team members.
- Contributing to team meetings and helping improve processes and customer experience.
About You
We’re looking for someone who enjoys helping customers and works well in a fast‑paced team environment.
You’ll Ideally Have
- Previous experience in a customer service or client‑facing role.
- Strong communication skills, both written and verbal.
- Confidence using and learning new systems.
- A positive and proactive approach to problem‑solving.
- Good attention to detail and organisational skills.
- The ability to manage different tasks and priorities throughout the day, with a calm and adaptable approach during busy periods.
- A collaborative mindset and willingness to support teammates.
Knowledge of conveyancing or property searches would be helpful but isn’t essential — full training will be provided.
What We Offer
- Competitive starting salary of £24,788 + full benefits
- 25 days holiday + holiday purchase scheme (increasing with service)
- Private health cover (after qualifying period), pension, and life assurance
- Flexible benefits scheme covering financial, wellness, legal, and medical support
- Free parking on site, breakfast, and fresh fruit
- Rewards platform with a wide range of discounts and benefits
- Hybrid working (4 days in office / 1 from home once fully trained)
- A supportive environment with genuine opportunities for progression and development
About Us
tmGroup is a leading UK provider of property searches and technology for conveyancing professionals. With over 20 years’ experience and Private Equity–backed growth, we’re committed to making property transactions faster, easier, and more transparent. We’re proud to be an equal opportunities employer and are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, race, religion or belief, sex, sexual orientation, or any other protected characteristic.
If you enjoy problem‑solving, helping customers and providing an excellent service, we want to hear from you. Apply today.
Client Service Advisor in Swindon employer: tmGroup Ltd.
At tmGroup, we pride ourselves on being an excellent employer, offering a competitive salary of £24,788 alongside a comprehensive benefits package that includes private health cover and a flexible working scheme. Our supportive work culture fosters employee growth through structured training and opportunities for progression within the dynamic property and legal technology sector, making it an ideal environment for those looking to advance their careers while contributing to a meaningful mission.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at tmGroup Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like tmGroup Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Advisor in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to tmGroup Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at tmGroup Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at tmGroup Ltd.!
How to prepare for a job interview at tmGroup Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
