Onboarding Subject Matter Expert

Our customers are at the heart of everything we do. We process the payments to our customers, ensuring that all payments and deductions are paid accurately and on time. We have many payroll processes to ensure this, so that we protect our customers from unnecessary hardship either due to incorrect or late payments, or inaccurate reporting that could affect customers in other ways.

We take every opportunity to delight the customer and ensuring the right outcomes is achieved, aligning to quality standards, regulatory requirements and our treating customers fairly policies. You will provide payroll technical support to the payroll team, our customers and liaise with intermediaries to ensure that our customers are paid accurately and on time, including project support., * Onboard Clients to the Payroll platform to Megapay, including payroll builds, data migration, P/R, client liaison meeting all ISAE, compliance and legislative requirements;

• Review client contract and/or statement of works on each new appointment to ensure a thorough understanding of the service to be provided, ensure accuracy and compliance in their build following core on-boarding principles and procedures, prior to move to production;

• Where applicable, lead, assist, support and work with other TMF departments (Transition, Legal, Sales, Global, Horizon etc.) to ensure a smooth transition of services for the client;

• Initiate/attend client kick off meetings and where appropriate lead client progress meetings. Ensure all meetings are documented and minutes or records are shared with key stakeholders (internal / external) and approved;

• Create client fact finder documents, business requirement documents, project plans, on boarding plans, client payroll procedure document;

• Ensure client is kept informed of progress and on-boarding is managed within the agreed timeframes;

• Proactively, lead and manage new client on-boarding for clients of all sizes and complexities, utilizing team members as appropriate, including explaining TMF requirements, templates;

• Ensure data provided to and from client is accurate and timely, maintaining communication with clients on a regular basis and there is adherence to agreed TMF processes;

• Work with Horizon (Optix/Lexicon) and Enate to ensure builds are completed in agreement with go live;

• Undertake ongoing reviews of the on-boarding process and promote continuous improvement to further automate processes;

• Run/review parallel payrolls as required and reporting to ensure the mapping of payroll has been transitioned successfully;

• Ensure all new clients onboarded are presented to BAU with full evidence of accuracy, sign off and exit criteria – evidence handover is successful;

• Manage additional project work, scope, documentation (Projects such as Setting up & Testing new pay components, Building GL’s, new reporting requirements, Interfaces to or from HR or TA systems, setting up employee self service, Mobile App (on Megapay);

• Undertake UAT for system upgrades, EOY Patches etc or New Modules;

• Ensure all work in relation to On boarding or Project work is priced, invoice accurately and billed;

• Constant review of BAU processes to implement automation/best practice, utilizing Dashboard metrics etc;

• Conduct Root Cause Analysis on client escalations in relation to system or process issues and advise Payroll Manager and Head of UKI Payroll of findings, solutions etc.

• Experience of on-boarding new clients of all sizes and complexities;

• IPASS/CIPP, or equivalent qualification with substantial experience in a fast paced, high volume payroll position;

• A detailed knowledge of Paye As You Earn (including Benefits In Kind) and PRSI/NI;

• Familiarity with Revenue’s Online Service and bank transfer processes;

• Strong knowledge of payroll systems e.g. Megapay Sage Micropay, STAR and Microsoft office packagers and or willingness to learn to use payroll systems;

• Super user knowledge of Enate/Horizon;

• Excellent written and communication skills, with strong ability to plan ahead and organise themselves;

• Able to articulate and communicate with clients in a concise and professional manner;

• Fluency in English is required.