At a Glance
- Tasks: Lead a team of Runners and ensure exceptional client service in a creative environment.
- Company: Join the iconic Warner Bros. De Lane Lea studio in Soho.
- Benefits: Gain hands-on experience in a dynamic setting with opportunities for growth.
- Other info: Fast-paced role with a chance to work alongside industry professionals.
- Why this job: Be at the heart of exciting projects and make a real impact on client experiences.
- Qualifications: Experience in team management and excellent customer service skills required.
The predicted salary is between 27000 - 33000 £ per year.
Based at Warner Bros. De Lane Lea in Soho, we're looking for an experienced and proactive Lead Runner to oversee our Runner team and ensure our clients receive an exceptional level of service at every stage of their experience. As the Lead Runner, you'll be at the centre of our daily operations, leading a dedicated team while ensuring our facilities are maintained to the highest standards. You'll play a key role in creating a seamless environment for clients, talent and production teams, balancing people leadership with hands-on operational support in a fast-paced and creative setting. This is an exciting opportunity to join a world-renowned studio and play a vital role in supporting some of the industry's most innovative projects.
Your Role Accountabilities
- Manage the team of Runners including sourcing, onboarding, training, scheduling and day-to-day supervision.
- Acting as the primary contact from other staff and clients for any Runner requests or issues.
- Liaising with Reception to cover responsibilities and schedules.
- Ensuring the cafe bar is operating effectively by managing stock levels, maintenance issues and cleanliness.
- Being able to step into cover cafe bar service or Reception duties when needed.
- Organising staff, client or 3rd party events including food and drink service and other details.
- Ensuring a smooth new client experience at WBDLL by curating the client welcome pack and any other initiatives.
- Liaising with Bookings and Producers ahead of client attended sessions.
- Supporting Reception and Maintenance with cutting room inventories in order to update Bookings regarding move ins/move outs.
Qualifications & Experiences
- Previous experience of managing a team in a hospitality or post production facility role.
- Previous barista or cafe bar experience.
- Exceptional customer service.
- Excellent communications skills and interpersonal skills with the ability to create immediate rapport with a range of contacts.
- Computer literate, in particular, very good working knowledge of Microsoft Office (Word, Excel and Outlook).
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
Lead Runner in London employer: TM UK (Web)
Global in London’s Leicester Square is an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration. As a Junior Shooter & Video Editor, you will have the opportunity to grow your skills alongside talented professionals in the music and entertainment industry, while enjoying the dynamic atmosphere of one of the world's most iconic locations. With a focus on employee development and innovative projects, Global provides a rewarding environment for those passionate about social content creation.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Runner in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TM UK (Web). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TM UK (Web)
Don't be shy about reaching out to TM UK (Web) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lead Runner in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TM UK (Web) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TM UK (Web)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
