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- Tasks: Support innovative projects and manage exciting events in the tech industry.
- Company: Join TM Forum, a leading global alliance for telco and tech companies.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be at the forefront of innovation and make a real impact in tech.
- Qualifications: Experience in event planning or project management and strong organisational skills.
- Other info: Work with diverse teams and enjoy travel opportunities while making a difference.
The predicted salary is between 36000 - 60000 £ per year.
TM Forum is the global industry member alliance for telco and tech companies. The Innovation Engine transforms ideas into real impact. As Innovation Operations Manager, you will support the operation of the Catalyst, Hackathon and Innovation Hub programmes.
Responsibilities
- Provide operational support to Catalyst & Innovation project teams, managing 70+ submissions, 50+ final projects, 200+ companies, and 1,000+ members annually.
- Report program updates & key metrics to the Head of Catalyst.
- Oversee CRM processes, including data entry, maintenance and workflow management (Salesforce essential).
- Develop timelines and deadlines to ensure internal and external stakeholder alignment.
- Coordinate with cross‑functional departments to maintain clear communication and operational consistency.
- Lead & execute onsite delivery of Innovation activities at live events, including oversight of all operational aspects.
- Address process and delivery needs across operations, providing proactive solutions and support.
- Serve as the central point of contact for internal and external inquiries, ensuring timely and professional communication.
- Lead process creation, from design and implementation through to execution.
- Identify opportunities to enhance program processes and implement solutions to improve efficiency.
- Track and manage financials and contracts to ensure alignment with program delivery and targets.
Qualifications
- Bachelor's degree in business, events or related discipline or equivalent relevant experience.
- At least 3 years prior experience in event planning / Project management / Operations at a management level.
- Highly organized with the ability to manage priorities and deadlines.
- Energetic and pro‑active ‘can‑do’ attitude.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Proven career in operations with design and implementation of end‑to‑end processes.
- Demonstrated ability to work independently and consistently meet deadlines in a remote setting.
- Excellent teamwork and leadership skills.
- Willingness to travel (international and domestic), including weekend travel, ~15%.
- Proficient in Word, Excel and PowerPoint, Salesforce and Jira (a plus).
Innovation Operations Manager employer: TM Forum
Contact Detail:
TM Forum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innovation Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and values, especially those related to innovation. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience in operations and project management clearly, as these are key for the Innovation Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Innovation Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Innovation Operations Manager role. Highlight your experience in event planning and project management, especially any relevant achievements that align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific projects you've managed and how they relate to the Catalyst and Innovation Hub programmes.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and ensure there are no typos or grammatical errors. We want to see your professionalism right from the start!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at TM Forum
✨Know Your Programmes
Familiarise yourself with the Catalyst, Hackathon, and Innovation Hub programmes. Understand their goals, recent projects, and how they impact the industry. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple projects and deadlines. Discuss specific tools or methods you've used in the past to keep everything on track, especially if you have experience with Salesforce or similar CRM systems.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since you'll be coordinating with diverse stakeholders, demonstrate your strong communication skills by engaging in a mock interview or discussing your experiences with team collaboration.
✨Be Proactive and Solution-Oriented
Think of instances where you've identified problems and implemented solutions in your previous roles. Highlight your proactive attitude and how it has led to improved processes or efficiencies, as this aligns perfectly with the role's requirements.
