At a Glance
- Tasks: Create engaging eLearning experiences using cutting-edge tools and methodologies.
- Company: Join TM Forum, a global leader in telecom education and innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values your unique perspective.
- Why this job: Make a real impact in transforming the telecom industry through innovative learning solutions.
- Qualifications: Experience in digital learning design and proficiency in Articulate 360.
The predicted salary is between 36000 - 60000 € per year.
Location: UK (remote)
About TM Forum
TM Forum is the global industry association that drives collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers. We are a global alliance of 800+ organizations across the connectivity ecosystem - counting the world’s top 10 Communication Service Providers (CSPs) and all the key hyperscalers as active, strategic members.
About the Evolving Education & Certification (E&C) Function
The E&C department is the educational engine of TM Forum, equipping the telecommunications workforce to drive industry transformation. Today, our core focus is delivering a comprehensive curriculum around the Open Digital Architecture (ODA), AI, and network automation to help member organizations successfully transition from legacy systems to agile, cloud-native operations. We increasingly combine foundational training with advanced digital learning capabilities to support organizations in evolving their operational maturity and technical competencies at scale.
The Role
As the Digital eLearning Designer, you will own the creation of high-impact eLearning and self‑paced learning experiences that enable learners to apply TM Forum’s Open Digital Architecture (ODA) best practices across telecoms and IT infrastructure. You will take responsibility for converting complex technical concepts into clear, engaging learning that delivers measurable capability uplift. Reporting to the Director of Product Management, Education & Certification, you will partner directly with TM Forum Subject Matter Experts (SMEs) and trusted external consultants, leading the design and evolution of technical learning content for a specialist audience. You will take end‑to‑end ownership of eLearning design and development using Articulate 360 setting the standard for instructional quality and learner experience. You will proactively improve existing content, introduce more effective instructional approaches, oversee testing and publication to the LMS, and act as the authoritative voice on instructional design best practice across the portfolio. You will bring expertise in Articulate Storyline and Rise, video editing, and SCORM/xAPI standards, combining technical excellence with a strong learner focus to deliver polished, scalable learning solutions that support TM Forum’s education and certification strategy.
Key Responsibilities
- Digital Learning Design & Development: Applying instructional design principles and modern learning methodologies to create effective, learner‑centric experiences. Design and develop new eLearning modules end‑to‑end: scoping, storyboarding, asset creation, SME review cycles, and final publication. Build interactive digital content using Articulate Storyline 360 (or equivalent), SCORM/xAPI standards, video, animation, and graphic tools. Redesign and modernise existing courses to strengthen instructional flow and learner engagement. Use AI‑driven tools to streamline script drafting, initial storyboards, voice‑over prototypes, and content editing.
- Collaboration & SME Engagement: Work closely with SMEs across TM Forum to translate technical concepts into effective learning solutions. Ensure iterative feedback loops for quality and accuracy, including stakeholder sign‑off.
- Content Quality & Learning Experience Enhancement: Apply instructional design best practices to ensure content clarity, accessibility, and learner impact. Quality‑assure all outputs for accuracy, language, and visual consistency with a keen eye for detail. Keeping abreast of the latest instructional technologies and making recommendations on methodology, tools, and ideas to continuously improve our offering. Use AI‑powered accessibility and grammar tools to elevate content quality and improve UX.
- Platform, Tools & Operational Support: Support LMS upload processes, testing and configuration of learning assets. Troubleshoot technical issues in collaboration with technical operations teams. Participate in project tracking, documentation, scheduling and progress updates.
Required Skills & Experience
- Preferably 3–5 years’ experience in digital learning or instructional design roles.
- Strong capability with Articulate 360, Storyline, and Rise or similar authoring tools; SCORM/xAPI knowledge.
- Solid understanding of instructional design frameworks.
- Demonstrated ability to design engaging media and strong experience working with media creation tools (animations, video editing, graphics).
- Excellent written and verbal communication skills, with proficiency in MS Office.
- Excellent organisational and project management skills, comfortable handling multiple deadlines.
Desired (But Not Mandatory) Skills
- Strong analytical and problem‑solving skills with the ability to engage with complex and unfamiliar subject matter.
- Experience working on technical topics (telecoms, IT, cloud, network automation).
- Exposure to modern learning frameworks, micro‑learning, simulations or scenario‑based learning.
- Experience using generative AI tools in content ideation, UX refinement or production workflows.
Diversity & Inclusion at TM Forum
At TM Forum, we’re building a workplace where everyone can belong, feel respected, supported and able to do their best work. We welcome talent from all walks of life to join our global community, which is made stronger by the different perspectives, backgrounds and experiences each person brings. We hire based on skills, potential and values, never on assumptions about who someone is or where they come from. We actively work to ensure our recruitment and people practices are fair, inclusive and free from bias.
Digital eLearning Designer Education & Coaching · United Kingdom · employer: TM Forum
At TM Forum, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture, where creativity and innovation thrive. As a Digital eLearning Designer, you will have the opportunity to shape the future of telecommunications education while working remotely in the UK, enjoying flexible working arrangements and access to continuous professional development. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute their unique perspectives, making TM Forum a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Digital eLearning Designer Education & Coaching · United Kingdom ·
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those connected to TM Forum. LinkedIn is your best mate here; drop them a message and express your interest in the Digital eLearning Designer role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your eLearning projects, especially if you've used Articulate 360 or similar tools. This will give potential employers a taste of what you can do and how you can add value.
✨Tip Number 3
Prepare for interviews by brushing up on instructional design principles and the latest trends in digital learning. Be ready to discuss how you can apply these to TM Forum’s Open Digital Architecture and make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the TM Forum community.
We think you need these skills to ace Digital eLearning Designer Education & Coaching · United Kingdom ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital eLearning Designer role. Highlight your experience with Articulate 360 and instructional design principles, as these are key to what we’re looking for!
Showcase Your Creativity:We love seeing innovative ideas! Include examples of your previous eLearning projects or any interactive content you've created. This will help us understand your design style and how you approach learner engagement.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TM Forum
✨Know Your Tools Inside Out
Make sure you’re well-versed in Articulate 360, Storyline, and Rise. Familiarise yourself with SCORM/xAPI standards too. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Design Process
Be prepared to walk through your design process during the interview. Discuss how you approach storyboarding, asset creation, and SME engagement. This will demonstrate your understanding of instructional design principles and your ability to create engaging learning experiences.
✨Bring Examples of Your Work
Have a portfolio ready that showcases your best eLearning modules. Highlight projects where you transformed complex concepts into clear, engaging content. This not only illustrates your skills but also gives the interviewers a tangible sense of your capabilities.
✨Stay Updated on Trends
Research the latest trends in digital learning and instructional design. Be ready to discuss how you can incorporate modern methodologies and AI-driven tools into your work. Showing that you’re proactive about continuous improvement will set you apart from other candidates.
