At a Glance
- Tasks: Create engaging eLearning experiences using cutting-edge tools and methodologies.
- Company: Join TM Forum, a global leader in telecom education and innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values your unique perspective.
- Why this job: Make a real impact in transforming the telecom industry through innovative learning solutions.
- Qualifications: Experience in digital learning design and proficiency in Articulate 360.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK (remote)
About TM Forum
TM Forum is the global industry association that drives collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers. We are a global alliance of 800+ organizations across the connectivity ecosystem - counting the world’s top 10 Communication Service Providers (CSPs) and all the key hyperscalers as active, strategic members.
About the Evolving Education & Certification (E&C) Function
The E&C department is the educational engine of TM Forum, equipping the telecommunications workforce to drive industry transformation. Today, our core focus is delivering a comprehensive curriculum around the Open Digital Architecture (ODA), AI, and network automation to help member organizations successfully transition from legacy systems to agile, cloud-native operations. We increasingly combine foundational training with advanced digital learning capabilities to support organizations in evolving their operational maturity and technical competencies at scale.
The Role
As the Digital eLearning Designer, you will own the creation of high-impact eLearning and self‑paced learning experiences that enable learners to apply TM Forum’s Open Digital Architecture (ODA) best practices across telecoms and IT infrastructure. You will take responsibility for converting complex technical concepts into clear, engaging learning that delivers measurable capability uplift. Reporting to the Director of Product Management, Education & Certification, you will partner directly with TM Forum Subject Matter Experts (SMEs) and trusted external consultants, leading the design and evolution of technical learning content for a specialist audience. You will take end‑to‑end ownership of eLearning design and development using Articulate 360 setting the standard for instructional quality and learner experience. You will proactively improve existing content, introduce more effective instructional approaches, oversee testing and publication to the LMS, and act as the authoritative voice on instructional design best practice across the portfolio. You will bring expertise in Articulate Storyline and Rise, video editing, and SCORM/xAPI standards, combining technical excellence with a strong learner focus to deliver polished, scalable learning solutions that support TM Forum’s education and certification strategy.
Key Responsibilities
- Digital Learning Design & Development: Applying instructional design principles and modern learning methodologies to create effective, learner‑centric experiences. Design and develop new eLearning modules end‑to‑end: scoping, storyboarding, asset creation, SME review cycles, and final publication. Build interactive digital content using Articulate Storyline 360 (or equivalent), SCORM/xAPI standards, video, animation, and graphic tools. Redesign and modernise existing courses to strengthen instructional flow and learner engagement. Use AI‑driven tools to streamline script drafting, initial storyboards, voice‑over prototypes, and content editing.
- Collaboration & SME Engagement: Work closely with SMEs across TM Forum to translate technical concepts into effective learning solutions. Ensure iterative feedback loops for quality and accuracy, including stakeholder sign‑off.
- Content Quality & Learning Experience Enhancement: Apply instructional design best practices to ensure content clarity, accessibility, and learner impact. Quality‑assure all outputs for accuracy, language, and visual consistency with a keen eye for detail. Keeping abreast of the latest instructional technologies and making recommendations on methodology, tools, and ideas to continuously improve our offering. Use AI‑powered accessibility and grammar tools to elevate content quality and improve UX.
- Platform, Tools & Operational Support: Support LMS upload processes, testing and configuration of learning assets. Troubleshoot technical issues in collaboration with technical operations teams. Participate in project tracking, documentation, scheduling and progress updates.
Required Skills & Experience
- Preferably 3–5 years’ experience in digital learning or instructional design roles.
- Strong capability with Articulate 360, Storyline, and Rise or similar authoring tools; SCORM/xAPI knowledge.
- Solid understanding of instructional design frameworks.
- Demonstrated ability to design engaging media and strong experience working with media creation tools (animations, video editing, graphics).
- Excellent written and verbal communication skills, with proficiency in MS Office.
- Excellent organisational and project management skills, comfortable handling multiple deadlines.
Desired (But Not Mandatory) Skills
- Strong analytical and problem‑solving skills with the ability to engage with complex and unfamiliar subject matter.
- Experience working on technical topics (telecoms, IT, cloud, network automation).
- Exposure to modern learning frameworks, micro‑learning, simulations or scenario‑based learning.
- Experience using generative AI tools in content ideation, UX refinement or production workflows.
Diversity & Inclusion at TM Forum
At TM Forum, we’re building a workplace where everyone can belong, feel respected, supported and able to do their best work. We welcome talent from all walks of life to join our global community, which is made stronger by the different perspectives, backgrounds and experiences each person brings. We hire based on skills, potential and values, never on assumptions about who someone is or where they come from. We actively work to ensure our recruitment and people practices are fair, inclusive and free from bias.
Digital eLearning Designer Education & Coaching · United Kingdom · employer: TM Forum
At TM Forum, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture, where creativity and innovation thrive. As a Digital eLearning Designer, you will have the opportunity to shape the future of telecommunications education while working remotely in the UK, enjoying flexible working arrangements and access to continuous professional development. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute their unique perspectives, making TM Forum a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Digital eLearning Designer Education & Coaching · United Kingdom ·
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like TM Forum looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Digital eLearning Designer Education & Coaching · United Kingdom · at TM Forum, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Digital eLearning Designer Education & Coaching · United Kingdom ·
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at TM Forum, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of TM Forum and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at TM Forum
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that TM Forum might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at TM Forum.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
