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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring smooth operations and exceptional service delivery.
- Company: Join TLT, an award-winning law firm with a collaborative culture.
- Benefits: Competitive day-rate, hybrid working model, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team leadership, operational management, and problem-solving.
- Other info: Be part of a diverse and inclusive workplace that values your voice.
The predicted salary is between 40000 - 60000 £ per year.
We are currently recruiting for a Contract Team Operations Manager to join our Bristol office. This is an initial 3‑month contract, offered on a day‑rate basis via an Umbrella Company, with the potential for extension depending on business needs. The role will be based on a hybrid working model, combining time in our Bristol office with flexibility to work from home.
As a key member of our Operations team, you will play a pivotal role in ensuring the smooth running of day‑to‑day operations, supporting internal stakeholders, overseeing workflow and team performance, and driving continuous process improvements to help us deliver an exceptional service.
Role & Responsibilities
- To manage all paralegals effectively and ensure that they reach and maintain competence to perform their roles and responsibilities.
- To manage the day-to-day operation of the team ensuring delivery to clients within SLA.
- To manage resources effectively within the team.
- To manage performance and development of members of the team.
- To deliver for clients in respect of the work within the operational team and deal with client queries relating to the team as and when required.
- Team leadership: Assign tasks and delegate work to the team. Monitor employee performance and provide feedback. Conduct performance evaluations and appraisals. Motivate and coach the team creating goals at both levels. Address employee concerns and resolve issues. Maintain a culture of positive behaviour and role modelling.
- Operational management: Ensure daily ops run smoothly and meet required standards. Monitor productivity and efficiency of team members. Create and maintain work schedules. Track KPI and report to SOM. Ensure teams comply with regulatory and industry frameworks, policies and procedures.
- Recruitment/training & competence: Hiring new employees. Onboard them alongside the training team. Work with the training team to develop and maintain competence of colleagues. Identify needs of colleagues and feedback to the training function for support. Regularly conduct review and supervision of individuals work in accordance with the agreed QC parameters for team members/direct reports.
- Problem solving: Identify and address day-to-day operational issues. Analyse problems, develop solutions and corrective action. Escalate complex issues to SOM.
- Wider responsibilities: Ensure operational input to support delivery of strategic delivery division. Play an active role in continuous improvement and change within relevant team and support Senior management team in that respect. Play an active role in line led by SOM to develop the operational, team management processes. Support operational change initiatives to improve processes and systems. Support in the absence of other FLM within line led by SOM.
Your Skills and Experience
- Team leadership
- Problem solving
- Operational team management
- Performance management
About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people. We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.
Our purpose is to protect, prepare and progress our clients for what comes next and it's essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.
TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to access to work please contact the recruitment team on TLT LLP.
Contract Team Operations Manager in Bristol employer: TLT
Contact Detail:
TLT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Team Operations Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Contract Team Operations Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your leadership and problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you a leg up in the process!
We think you need these skills to ace Contract Team Operations Manager in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Team Operations Manager role. Highlight your relevant experience in team leadership and operational management, as this will show us you understand what we're looking for.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled operational issues in the past. We love candidates who can think on their feet and come up with effective solutions, so don't hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. This way, you’ll ensure it reaches the right people directly, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at TLT
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Team Operations Manager. Familiarise yourself with the key tasks like managing paralegals, overseeing workflow, and ensuring compliance with industry standards. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
Since this role involves team leadership, be prepared to discuss your experience in managing teams. Think of specific examples where you've motivated team members, addressed concerns, or improved performance. Highlighting your ability to create a positive culture will resonate well with the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare to discuss past operational issues you've encountered and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and proactive approach.
✨Emphasise Continuous Improvement
TLT values continuous improvement, so be ready to talk about how you've contributed to process enhancements in previous roles. Share specific initiatives you've led or participated in that resulted in better efficiency or service delivery. This will show that you're aligned with their commitment to innovation.
