Engagement Manager - Remote in Midlothian, Scotland

Open, collaborative, and supportive - just three words to describe our working culture. Join us as a Client Engagement Manager and your hard work will be valued, your ideas recognised and you’ll be empowered to develop and progress in your career. You will be responsible for developing a number of our most significant client relationships and helping to shape our Client Engagement and Client Listening Programmes. This is a client-facing role, working with Client Relationship Partners and their client teams to develop deeper, stronger relationships and deliver profitable growth. You will be supported by a Client Engagement Executive. You will also work closely with other business services professionals from across our BD, FutureLaw, Knowledge Management, L&D, ED&I, Sustainability, Risk and IT teams. Internal requirements Create and deliver strategic client development plans, working closely with Client Relationship Partners and their teams. Proactively drive CRM activity and engagement with the clients you are responsible for. Use our CRM system and other tools to monitor progress, share client insights and best practice. Work with the Lead Client Programme Manager to shape and develop the firm’s Client Listening and Client Engagement Programme framework. External requirements Help to broaden client connections across both the client’s business and TLT to institutionalise client relationships. Identify issues that are of importance to our Key Clients and feed these back to central BD, knowledge and marketing teams, giving the TLT teams reasons to engage further with clients. Actively build your own network of client relationships with Panel Managers, Procurement, PAs, etc. Promote the work we are doing with our clients through external communications including our website, social media channels and PR activity. Your Skills and Experience Excellent interpersonal and relationship building skills - gains respect and credibility quickly. Proven track record of client management / business development within a professional services environment. Experience managing major bids with an emphasis on stakeholder and project management. Excellent copywriting, editing and proof-reading skills with strong attention to detail. Good organisational skills - able to multi-task, strong time management skills. Knowledge of the Financial Services Sector would be advantageous. Able to work well under pressure and drive through major projects to completion. Able to understand wider business issues and develop new ideas to add value to the client development / BD process. Graduate or equivalent. Your Team The Business Development & Marketing team are instrumental in creating awareness of our brand to identify and win new business opportunities as well as delivering for our existing clients. Within the team, have specialists in: Business Development, Bids, Internal and External Communications, Campaigns, PR, Client Engagement, Marketing and Design and Marketing Operations. This comes down to the hard work we have put in building and promoting a strong brand that aligns to our business strategy. About TLT Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. At TLT we have a progressive fully flexible working approach. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible.