At a Glance
- Tasks: Develop client relationships and implement strategic plans to drive growth.
- Company: Join TLT, a fast-growing law firm recognised as Law Firm of the Year 2023.
- Benefits: Enjoy competitive salaries, extensive benefits, and a flexible hybrid working environment.
- Other info: Work from any UK office and collaborate with diverse teams across the firm.
- Why this job: Be part of a dynamic team making a real impact in client engagement and business development.
- Qualifications: Strong interpersonal skills and proven experience in client management required; graduate or equivalent qualification.
The predicted salary is between 43200 - 72000 £ per year.
We are recruiting for a Senior Client Manager to join our Client Engagement Team. This role can be based out of any of our UK offices.
Your Role
You will join a client-centric law firm advising UK’s leading businesses and public sector organizations. Your responsibilities include developing significant client relationships, influencing our Client Programme strategy, and working closely with Client Relationship Partners and their teams to deepen relationships and deliver profitable growth. You will be supported by a Client Development Executive and professionals across BD, Knowledge Management, L&D, ED&I, Sustainability, Risk, and IT teams.
Working with the Lead Client Programme Manager, you will help evolve our Key Account and Client Listening Programmes and contribute to best practice initiatives. You will also collaborate with Business Services teams to align our services with client needs.
Key Responsibilities
- Create and implement strategic client development plans.
- Conduct regular client team meetings to share knowledge and identify cross-selling opportunities.
- Share best practices in relationship investment and service delivery.
- Proactively engage with client and business service teams to foster active client engagement.
- Utilize CRM and other tools for sharing client insights.
- Shape and develop the firm’s Client Listening Programme.
- Support governance of the Client Engagement Programme through reporting and reviews.
- Promote our client work internally via communication channels.
External Engagement
- Broaden relationships across the client\'s organization and within TLT.
- Map client relationships to identify growth opportunities.
- Lead delivery of contractual requirements and BID promises.
- Develop insights on key issues and share legal/sector insights.
- Manage Relationship Review meetings and follow-up actions.
- Build and maintain a network of client contacts.
- Lead panel reviews and share client information for new opportunities.
- Promote client work through external channels.
Skills and Experience
- Strong interpersonal and relationship-building skills.
- Proven client management and business development experience in professional services.
- Knowledge of key industry sectors is advantageous.
- Proactive, confident, and resilient personality.
- Excellent organizational and multitasking skills.
- Financial literacy.
- Ability to work under pressure and complete major projects.
- Ability to understand business issues and add value.
- Positive and good-humored attitude.
- Graduate or equivalent qualification.
About TLT
TLT is a fast-growing, innovative law firm with over 1,800 staff across the UK and international partners. Recognized as Law Firm of the Year at the Legal Business Awards 2023, we are committed to supporting our clients, our people, and our communities. We offer competitive salaries, extensive benefits, and a flexible, hybrid working environment.
#J-18808-LjbffrSenior Client Engagement Manager in Manchester employer: TLT LLP
TLT is an exceptional employer, offering a dynamic and supportive work culture that prioritises client engagement and professional growth. With a commitment to innovation and community support, employees benefit from competitive salaries, extensive benefits, and a flexible hybrid working environment, making it an ideal place for those seeking meaningful and rewarding careers in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Engagement Manager in Manchester
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
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We think you need these skills to ace Senior Client Engagement Manager in Manchester
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at TLT LLP. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at TLT LLP
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with TLT LLP’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
