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For Companies At a Glance
- Tasks: Manage and maintain client data in our CRM system, ensuring accuracy and quality.
- Company: Join TLT, an award-winning UK law firm known for innovation and collaboration.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by supporting marketing and business development with high-quality data.
- Qualifications: Attention to detail, proficiency in Microsoft Office, and teamwork skills required.
- Other info: Exciting growth opportunities in a forward-thinking legal services team.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Manager while aligning with local employment standards under the Basic Conditions of Employment Act (No. 75 of 1997).
Responsibilities
- Data Management and Quality Control: Maintain accurate, up-to-date client and contact records in InterAction; conduct regular data cleansing, de-duplication, validation, and archiving; monitor data quality reports, resolve discrepancies, and process data change requests; ensure proper company associations for contacts to enable reporting, compliance, and BD activities.
- CRM Process Support: Manage data imports/exports for marketing campaigns and events; assist with data segmentation for targeted BD and marketing; support automation tools by defining and validating data rules; maintain consistent taxonomy, sectors, and contact areas of law tagging.
- User Support and Training: Provide first-line support for internal users on InterAction queries; develop user guides and training materials on data entry best practices.
- Reporting and Insights: Generate InterAction reports and dashboards for BD and marketing teams; assist CRM Manager with data trend analysis and usage metrics; build and maintain Power BI reports/dashboards for actionable insights.
What You Bring
- Essential: Strong attention to detail and accuracy in data handling. Proficiency in Microsoft Office (Excel, Outlook, Word). Excellent organisational and time management skills. Ability to collaborate in a team environment.
- Desirable: Experience with InterAction or similar CRM systems (e.g., Salesforce, Dynamics 365). Knowledge of data protection (GDPR) and compliance requirements. Background in professional services, law firms, or marketing operations. NQF Level 7 equivalent qualification preferred, e.g., Bachelor's degree. Power BI or basic BI tool experience.
Personal Attributes
- Proactive, with a willingness to learn systems and processes.
- Strong communication skills for stakeholder liaison across the firm.
- Analytical mindset focused on continuous improvement.
Why TLT?
Join us and be part of a forward-thinking firm built on trust, collaboration, and agility. Your contributions help us – together – shape better, more efficient outcomes.
Who Are We?
TLT Resourcing Ltd is a subsidiary of TLT LLP ("TLT"), an award-winning UK-based law firm with a reputation for its innovative approach to delivering legal services. TLT's Managed Legal Services ("MLS") team is a centre of excellence for the delivery of high-volume projects and managed services including document and contract review, contract lifecycle management and legal administration to TLT clients. We have set up a delivery centre in Cape Town to help our MLS team respond to the growing need for these project services. We anticipate that this centre will grow exponentially over the next 5 years.
The Opportunity: Join a leading UK-based law firm's Marketing & Business Development Operations Team in a South Africa-based role. As a CRM Data Officer, ensure high-quality client and contact data in InterAction CRM, supporting data integrity, compliance, and usability for marketing, business development, events, and client relationship management. Report into the UK CRM.
CRM Data Officer in London employer: TLT LLP
Contact Detail:
TLT LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Data Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a CRM Data Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to data management and how you can contribute. Tailor your responses to show how your skills align with their needs, especially in data quality and compliance.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience with CRM systems and data handling. This will help you feel more confident when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace CRM Data Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Data Officer. Highlight your experience with data management, CRM systems, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about data management and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any experience with Power BI or similar tools. If you've got a knack for data quality control or user support, let us know! We’re all about those details.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at TLT LLP
✨Know Your CRM Systems
Familiarise yourself with InterAction and any similar CRM systems like Salesforce or Dynamics 365. Be ready to discuss your experience with these tools, as well as how you’ve handled data management tasks in the past.
✨Showcase Your Attention to Detail
Since this role requires a strong focus on data accuracy, prepare examples that demonstrate your meticulousness. Think of times when you identified discrepancies in data or improved data quality processes.
✨Prepare for User Support Scenarios
As user support is part of the job, think about how you would assist colleagues with their CRM queries. You might be asked to role-play a scenario, so practice explaining complex concepts in simple terms.
✨Highlight Your Analytical Skills
Be ready to discuss how you've used data analysis in previous roles. Prepare to talk about any reports or dashboards you've created, especially if you have experience with Power BI or similar tools.
