TLT is seeking a Senior Service Desk Analyst to deliver IT support across our London office, with remote assistance for 1st and 2nd line issues. You will work closely with partners and staff, ensuring high service levels and operational excellence.
You will log incidents in our ITSM system, adhere to ISO27001 and ITIL practices, and mentor 1st line analysts while contributing to knowledge base improvements. This role is hybrid with opportunities for professional growth.
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Senior IT Service Desk Analyst – London Office, Hybrid in City of Westminster employer: TLT LLP
TLT is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model with flexible hours to accommodate work-life balance. Our supportive culture fosters collaboration and innovation, ensuring that every team member has the opportunity to develop their skills while contributing to high-quality client service in a dynamic legal environment.
