Workplace Assistant in Bristol

We are recruiting for a Workplace Assistant to join our team in Bristol. This role is being offered on a full‑time basis, working Monday to Friday 9:15 am – 17:15 pm.

Responsibilities

• Receive, prioritise and action requests or queries via Teams, telephone calls, and emails to the Workplace team.
• Ensure all service areas are kept clean, tidy and well‑stocked; order and replenish stationery as required.
• Replace and keep toner and paper levels for printers and scanners across all floors.
• Receive and distribute faxes.
• Undertake regular health, safety and security audits.
• Support the Finance team with retrieval of printed cheques and delivery to the appropriate Fee Earner.
• Support office moves, fit‑outs and equipment relocations (occasional out of hours work may be required).
• Deal with physical tasks such as collecting and moving files/boxes.
• Maintain security arrangements around the office, including key audits.
• Deliver Court Papers to the Law Courts as required; process external mail and provide timely post‑delivery and collection service to all TLT employees.
• Open and distribute incoming post and DX deliveries to relevant recipients; include hard copy and digital scanning as required.
• Process incoming and outgoing recorded and special deliveries ensuring an audit trail.
• Collect and deliver courier deliveries from the specified area; record, deliver and obtain signatures as required.
• Prepare for collection and receive incoming courier deliveries, including liaison with courier operatives; record, deliver and obtain proof of collection/delivery as required.
• Undertake hand deliveries out of the office as required.
• Undertake all aspects of reprographics support (photocopying, printing, scanning, laminating, binding) including assisting with production of Court bundles and marketing materials.
• Undertake effective quality assurance checks.
• Liaise with storage providers to arrange safe storage and retrieval of all client files and archived documents using appropriate software packages.
• Create new deeds packets and enter all details onto the Archives system.
• Maintain accurate records of all archived documents.
• Assist with file destruction in accordance with the Firm's procedures and policies.
• Assist with the moving of archive boxes, preparing files for collection and liaising with the storage provider to leave a full audit trail for future recalls.

Qualifications

• General office administration skills ideally in a facilities‑related environment.
• Archiving experience ideally within a Law firm or similar business.
• Ability to work to strict time deadlines, with good timekeeping and punctuality.
• Accuracy and attention to detail.
• High level of customer service and the ability to deal professionally and calmly with external and internal clients at all levels, face‑to‑face, via Teams, email and telephone.
• Self‑motivated and able to organise and prioritise own work and manage conflicting deadlines.
• Flexible approach with capacity to take on a variety of tasks across all aspects of Workplace.
• Manual handling skills to lift heavy loads (up to 20 kg).
• Ability to maintain confidentiality at all times.
• Common sense approach to problem solving.
• Strong IT skills with knowledge of Outlook, Word and Excel (essential).
• Health & Safety and risk assessment experience desirable.

Benefits

You will receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme, including 25 days holiday (increasing to 30 days based on length of service) and private medical insurance. At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role.