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- Tasks: Resolve escalated complaints and coach frontline staff in a dynamic financial environment.
- Company: Leading financial services provider based in Bristol with a focus on compliance.
- Benefits: Competitive salary, flexible working hours, and generous holiday leave.
- Why this job: Make a real difference by resolving sensitive cases and enhancing customer satisfaction.
- Qualifications: Over four years of experience in a regulated environment and advanced regulatory knowledge.
- Other info: Join a supportive team with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A financial services provider in Bristol seeks a Complaint Resolution Specialist with over four years of experience in a regulated environment. The role involves resolving escalated cases, producing compliance documentation, and coaching frontline staff. Ideal candidates will have advanced regulatory knowledge and experience with sensitive cases.
The company offers a competitive salary, flexible working arrangements, and generous holiday benefits.
Senior Regulatory Escalations Advisor in Bristol employer: TLT LLP
Contact Detail:
TLT LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Regulatory Escalations Advisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience in regulatory roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your regulatory knowledge. We all know that being well-versed in compliance documentation and complaint resolution is key. Practice answering common questions and think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Senior Regulatory Escalations Advisor. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Senior Regulatory Escalations Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a regulated environment, especially focusing on complaint resolution. We want to see how your skills align with the role of a Senior Regulatory Escalations Advisor.
Showcase Your Experience: In your cover letter, share specific examples of how you've resolved escalated cases and coached staff. We love seeing real-life scenarios that demonstrate your advanced regulatory knowledge.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TLT LLP
✨Know Your Regulations
Make sure you brush up on the latest regulatory frameworks relevant to the financial services sector. Being able to discuss specific regulations and how they apply to complaint resolution will show that you’re not just experienced, but also current in your knowledge.
✨Prepare Real-Life Examples
Think of specific cases where you've successfully resolved escalated complaints or coached staff. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills and experience effectively.
✨Showcase Your Coaching Skills
Since the role involves coaching frontline staff, be ready to discuss your approach to training and mentoring. Share examples of how you've helped others improve their performance, and highlight any training materials or methods you've developed.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to complaint resolution and regulatory compliance. This shows your genuine interest in the role and helps you assess if the company’s values align with yours.
