Provision and Compliance Analyst in Bristol

We are recruiting for an IT Provision & Compliance Analyst to join our Technology team in Bristol.

Your Role

Reporting to the IT Provision & Compliance Manager, you will be a member of the IT Operations Team and work within the IT Provision and Compliance Team, owning responsibility for maintaining compliance of TLT’s technical end user assets and all technical and compliance aspects of the JLT process. You will own responsibility for technical build and provision of TLT end user hardware assets. You will be responsible for meeting or exceeding relevant SLA’s and OLA’s, including the measurement and monitoring of relevant KPI’s, whilst maintaining a customer-focussed approach to the role by building relationships with key stakeholders. You will be a vital part of our continued success. There isn't an "us and them" mentality and you will be recognised for your hard work and support.

As an IT Provision and Compliance Analyst your day‑to‑day remit includes:

• Ensuring that all technical aspects of the JLT process are completed accurately and to deadline, meeting SLA’s, OLA’s and KPI’s.
• The technical provision and management of all end user devices across all TLT offices.
• Meeting performance, security and compliance KPI’s.
• Performing technical compliance audits of end user devices.
• Working with the IT Support team to manage technical stock levels and distribution.
• Working closely with the IT technical teams and external suppliers to maintain, test and rollout end user device builds.
• Build and distribute end user devices to support hardware renewal projects.
• Work closely with end users to resolve technical end user device issues.
• Maintain asset and stock records to the highest standards, and meet associated SLA’s.
• Resolution of technical faults with end user devices.

Your Skills and Experience

Our employees are talented people, distinguished by technical excellence, with a willingness to embrace team working and a passion for client service. You will be able to demonstrate a similar supportive, flexible and driven ethos and will have accumulated the following experience and skills:

• Have a fundamental understanding of end user device management, build, configuration and compliance.
• You will also have a comprehensive understanding of technical user onboarding and offboarding.
• Solid experience in a technical IT role, including frontline services communicating and supporting up to 2000 users.
• Experience in the build, configuration and delivery of technical end user devices to a firm of up to 2000 employees.
• Experience of supporting and maintaining Active Directory, 365, Windows account management, Windows OS builds, mobile device management, end user device management, application distribution, telephony services and asset management.

Your Team

Our IT team makes sure our capabilities match our ambition. We are always looking to challenge convention in the way we use technology. We are a digitally enabled and data‑driven firm, and we use technology to continually adapt our approach to meet our clients’ changing needs. Our IT team consists of developers and technical professionals, 1st, 2nd and 3rd line analysts who provide support for all of our people, a management team and Information Security, who ensure we are continually improving business processes, best practice and policies. We provide training our people to make sure everyone at TLT can work together, and with our clients, as effectively as possible.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Over the last few years TLT’s successful growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards. Our ambition is to create opportunities for what comes next for our clients, recognised as their 1st tier adviser and being valued for our values. We do this in our unique way by creating social value and a dynamic environment where our people are curious, creative and ambitious for their success. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute to the success of TLT.