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For Companies At a Glance
- Tasks: Manage operations for key clients and optimise team performance.
- Company: Join a leading Retail Mortgage Services team in Bristol.
- Benefits: Competitive salary, flexible working hours, and career development opportunities.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by enhancing operational efficiency and client satisfaction.
- Qualifications: Experience in operations management and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
We are recruiting for a Contract Operations Manager to join our Retail Mortgage Services team in Manchester.
Your Role
- Managing the operational needs of 1 core client.
- Managing the operational needs of 2/3 additional operational teams (either teams with a mix of clients, or work-types).
- Supporting the OD in strategic planning and developing optimal operational strategies.
- Resolving allocated client queries.
- Responsible for ensuring that allocated teams are compliant with operational risk processes.
- Responsible for ensuring that allocated teams adopt efficient resource allocation and management.
- A point of escalation for all technical expertise.
As part of your role, you will also participate in the following areas:
- Optimising Operational Performance: Support the development of strategies to enhance operational efficiency and effectiveness. Monitor and analyse key performance indicators (KPIs) of teams to identify areas for improvement. Identify bottlenecks and inefficiencies in the team. Work collaboratively with Strategic Delivery division to optimise productivity and cost savings. Work collaboratively with Strategic Delivery division to identify resolutions to known issues identified in the operations. Supporting line to resolve problems and implement solutions.
- Operational Change: Embed operational change initiatives to improve processes and systems. Collaborate with cross-functional teams to ensure seamless implementation of changes.
- Client Management: Key operational contact for core clients dealing and liaising with client queries. Supporting the Client Services Manager on an ad-hoc basis for 'Other' clients relating to operational teams within responsibility.
- Client Relationship Management: Conduct regular meetings with clients to understand their needs and provide solutions. Build and maintain strong client relationships to ensure satisfaction and retention. Address client concerns and resolve issues.
Contract Operations Manager | Bristol, UK employer: TLT LLP
Contact Detail:
TLT LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Operations Manager | Bristol, UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operational strategies and think about how your skills can enhance their efficiency. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to client management and operational performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contract Operations Manager | Bristol, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Operations Manager role. Highlight your experience in managing operational needs and client relationships, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Retail Mortgage Services team. Share specific examples of how you've optimised operational performance or resolved client queries in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. We’re looking for someone who can identify bottlenecks and implement effective solutions, so share any relevant experiences that demonstrate this skill.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TLT LLP
✨Know Your Client Inside Out
Before the interview, make sure you research the core client you'll be managing. Understand their business model, challenges, and how your role can add value. This will show that you're proactive and genuinely interested in the position.
✨Demonstrate Operational Expertise
Be prepared to discuss your experience with operational management and resource allocation. Bring specific examples of how you've optimised performance or resolved client queries in the past. This will highlight your technical expertise and problem-solving skills.
✨Showcase Your Collaborative Spirit
Since the role involves working with cross-functional teams, be ready to share examples of successful collaborations. Talk about how you’ve worked with others to implement changes or improve processes, as this will demonstrate your ability to work well in a team environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific operational challenges or client issues. Think through potential scenarios beforehand and outline your thought process for resolving them. This will help you articulate your strategic thinking during the interview.