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- Tasks: Be the first point of contact for visa applicants, guiding them through the process.
- Company: Join TLScontact, a global leader in visa and consular services with a vibrant team.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and company-sponsored social events.
- Why this job: Experience a dynamic international environment while making a positive impact on travelers' journeys.
- Qualifications: Strong communication skills and prior customer service experience are essential; fluency in other languages is a plus.
- Other info: Must have permission to work in the UK; diverse and inclusive workplace culture.
The predicted salary is between 25000 - 27000 £ per year.
Visa Documentation Agent – Interviews 28th February
Salary – £25,000 – £27,000
Location – Wandsworth, London, SW18 1UN
Working Style – Office based + Varying shifts.
Why Join Us?
Recognised as a Great Place to Work for two consecutive years, we are expanding our operations in London and seeking enthusiastic Customer Service Representatives to join us at our newly revamped offices in the City of London.
Join our vibrant, global family at TLScontact, where we collaborate with governments worldwide to facilitate seamless visa and consular services for travellers and citizens alike. With a rich history in visa processing, we are pioneers in applying our expertise to various government and citizen services, driving digital transformation and enhancing customer satisfaction.
As an international powerhouse operating across 90 countries, with 150+ visa application centres and processing millions of applications annually, we are on the lookout for passionate individuals to join our team.
Are you ready for an exciting adventure in a dynamic, international environment? Eager to be part of a diverse and inclusive team, united by our shared dedication? If so, you are in the right place!
What You’ll Do
As a Visa Documentation Officer, you will be the first point of contact for visa applicants, ensuring a seamless and positive experience throughout the process. Your responsibilities will include:
- Providing exceptional client service, guiding applicants through visa requirements.
- Managing visa applications in accordance with established procedures.
- Handling customer complaints assertively and efficiently, and dealing with difficult customers with diplomacy.
- Welcoming applicants, assisting with application completion, biometric data collection, and documentation.
- Engaging with applicants to deliver outstanding service and support.
- Maintaining accurate records and following administrative processes diligently.
- Ensuring professionalism and a friendly demeanour at all times.
Required Skills And Experience
- Strong communication and interpersonal skills.
- Administrative proficiency with computer systems.
- Excellent spoken and written English; fluency in any other language is an advantage.
- Prior customer service experience, preferably in a client-facing role.
- Ability to build rapport and maintain relationships with diverse clientele.
- Attention to detail and the ability to work autonomously.
- Self-motivation and reliability, with excellent time management skills.
- Experience working face-to-face in a customer service role or retail environment.
- Experience in a fast-paced multi-cultural collaborative team environment, and at times in a high-pressure environment during peak seasons.
- Experience in a Public Sector / Government client working environment is a plus.
What We Offer
- Starting salary of £25,000 during probation, rising to £27,000 post-probation.
- KPI-based bonus + Travel allowance.
- Generous holiday allowance, including additional leave and bank holidays.
- Comprehensive benefits package, including pension, sick pay, and talent development opportunities.
- Company-sponsored social events and team-building activities.
- Cycle to work scheme, travel allowance.
- Recognition programs, including Employee of the Month and Top Agent rewards.
At TLScontact, we are proud to foster an inclusive work environment where diversity is celebrated and valued. We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability.
Please note that all successful applicants will be required to undergo an enhanced level Criminal Record disclosure.
Join us on our mission to redefine global visa and consular services – apply now and embark on a rewarding journey with TLScontact!
Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK.
Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role.
Please Find Below Our Privacy Notice For Recruits
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Additional Pay
- Bonus scheme
- Performance bonus
Benefits
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
Schedule
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
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Visa Documentation Agent - ASAP Start! employer: TLScontact
Contact Detail:
TLScontact Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visa Documentation Agent - ASAP Start!
✨Tip Number 1
Familiarize yourself with the visa application process and common customer queries. This knowledge will help you engage confidently with applicants and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios can prepare you for managing customer complaints effectively, which is crucial for this role.
✨Tip Number 3
Highlight any experience you have in multicultural environments or public sector roles. This will show that you can adapt to diverse clientele and understand the nuances of working with government services.
✨Tip Number 4
Be prepared to discuss your time management skills and how you handle high-pressure situations. Providing examples from past experiences will illustrate your reliability and self-motivation.
We think you need these skills to ace Visa Documentation Agent - ASAP Start!
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Visa Documentation Agent position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Customer Service Experience: Since the role emphasizes exceptional client service, be sure to showcase any previous customer service experience in your CV and cover letter. Provide specific examples of how you've handled difficult situations or provided outstanding support.
Demonstrate Communication Skills: Given the importance of strong communication skills in this role, ensure that your application reflects your proficiency in spoken and written English. If you speak additional languages, mention them as they can be an advantage.
Tailor Your Cover Letter: Craft a personalized cover letter that connects your skills and experiences to the specific requirements of the Visa Documentation Agent position. Express your enthusiasm for joining TLScontact and contributing to their mission of enhancing customer satisfaction.
How to prepare for a job interview at TLScontact
✨Show Your Customer Service Skills
As a Visa Documentation Agent, you'll be the first point of contact for applicants. Highlight your previous customer service experience and provide examples of how you've handled difficult situations with diplomacy and professionalism.
✨Demonstrate Strong Communication Abilities
Excellent spoken and written English is crucial for this role. Be prepared to discuss how you effectively communicate with diverse clientele and ensure that you can articulate your thoughts clearly during the interview.
✨Emphasize Attention to Detail
In this position, managing visa applications accurately is key. Share specific instances where your attention to detail made a difference in your work, especially in fast-paced environments.
✨Express Enthusiasm for the Role
TLScontact values passionate individuals who are eager to join their team. Convey your excitement about the opportunity to work in a dynamic, international environment and your commitment to providing exceptional service.
