Are you highly organised, customer-focused, and confident working in a fast-paced environment? TLScontact is looking for a Visa Documentation Agent to join our London Visa Application Centre team.
In this role, you will support applicants through the visa application process, ensuring applications are handled accurately, professionally, and in line with our standard operating procedures.
What you’ll be doing:
As a Visa Documentation Agent, you will be responsible for greeting customers, supporting the completion and checking of applications, obtaining biometric data, managing documentation, and following established filing and administration processes. You will also help ensure every applicant receives a first-class customer experience while maintaining high standards of accuracy, confidentiality, and compliance.
You will also be expected to flag any applications of concern to management, handle customer queries or complaints professionally, support continuous improvement initiatives, and contribute to a safe, secure, and collaborative working environment.
What we’re looking for:
We’re looking for someone with demonstrable customer service experience, ideally gained in a role engaging directly with the public. You should be comfortable working under pressure, able to manage multiple tasks at once, and confident using Microsoft Office and computer-based systems.
The ideal candidate will be:
- Highly detail-conscious and organised
- Professional, patient, assertive, and adaptable
- A strong team player with excellent interpersonal skills
- Self-motivated with a positive, can-do attitude
- Committed to delivering excellent customer service
- Able to maintain confidentiality and follow security procedures
Experience working in a Visa Application Centre, public sector, or government client environment would be desirable, but is not essential.
At TLScontact, you’ll be part of a professional operations team where accuracy, customer care, integrity, and teamwork are central to everything we do. This is a great opportunity for someone who enjoys working with people, thrives in a structured environment, and wants to develop within an international organisation.
At TLScontact, we are proud to foster an inclusive work environment where diversity is celebrated and valued. We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability.
Please note that all successful applicants will be required to undergo an enhanced level
Criminal Record disclosure.
Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK.
All successful applicants will need to apply for and pass a Criminal Record disclosure -
enhanced level.
Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role.
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Visa Documentation Agent employer: TLScontact
At TLScontact, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment in the heart of Manchester. As a People Operations Specialist, you will have the opportunity to make a significant impact on employee experience while enjoying a hybrid working pattern that promotes work-life balance. Our commitment to professional development, diversity, and a collaborative culture ensures that every team member can thrive and grow within our organisation.
