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For Companies At a Glance
- Tasks: Assist visa applicants with their applications and provide exceptional customer service.
- Company: Join TLScontact, a global leader in visa processing with a vibrant, inclusive culture.
- Benefits: Enjoy a competitive salary, generous holidays, and fun team-building events.
- Why this job: Be part of a dynamic team making a real impact in the world of travel.
- Qualifications: Strong communication skills and prior customer service experience are essential.
- Other info: Must have the right to work in the UK; diverse candidates encouraged to apply.
The predicted salary is between 25397 - 27000 £ per year.
Job Description
Visa Documentation Agent
Salary – £25,397 – £27,000
Location – Wandsworth, London, SW18 1UN
Working Style – Office based + Varying shifts.
Why Join Us?
Recognised as a Great Place to Work for three consecutive years, we are expanding our operations in London and seeking enthusiastic Customer Service Representatives to join us at our newly revamped offices in South West London.
Join our vibrant, global family at TLScontact, where we collaborate with governments worldwide to facilitate seamless visa and consular services for travellers and citizens alike. With a rich history in visa processing, we are pioneers in applying our expertise to various government and citizen services, driving digital transformation and enhancing customer satisfaction.
As an international powerhouse operating across 90 countries, with 150+ visa application centres and processing millions of applications annually, we are on the lookout for passionate individuals to join our team.
Are you ready for an exciting adventure in a dynamic, international environment? Eager to be part of a diverse and inclusive team, united by our shared dedication? If so, you are in the right place!
What You’ll Do:
As a Visa Documentation Agent, you will be the first point of contact for visa applicants, ensuring a seamless and positive experience throughout the process. Your responsibilities will include:
- Providing exceptional client service, guiding applicants through visa requirements.
- Managing visa applications in accordance with established procedures.
- Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy
- Welcoming applicants, assisting with application completion, biometric data collection and documentation.
- Engaging with applicants to deliver outstanding service and support.
- Maintaining accurate records and following administrative processes diligently.
- Ensuring professionalism and a friendly demeanour at all times.
Required Skills and Experience:
- Strong communication and interpersonal skills.
- Administrative proficiency with computer systems.
- Excellent spoken and written English; fluency in any other language is an advantage
- Prior customer service experience, preferably in a client-facing role.
- Ability to build rapport and maintain relationships with diverse clientele.
- Attention to detail and the ability to work autonomously.
- Self-motivation and reliability, with excellent time management skills.
- Experience of working face-to-face in a customer service role or retail environment
- Working in a fast-paced multi-cultural collaborative team environment, and at times in a high- pressure environment during high seasons
- Experience in a Public Sector / Government client working environment is a plus.
What We Offer:
- Starting salary of £25,397 during probation, rising to £27,000 post-probation
- KPI-based bonus + Travel allowance
- Generous holiday allowance, including additional leave and bank holidays.
- Comprehensive benefits package, including pension, sick pay, and talent development opportunities.
- Company-sponsored social events and team-building activities.
- Cycle to work scheme, travel allowance.
- Recognition programs, including Employee of the Month and Top Agent rewards
At TLScontact, we are proud to foster an inclusive work environment where diversity is celebrated and valued. We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability.
Please note that all successful applicants will be required to undergo an enhanced level
Criminal Record disclosure.
Join us on our mission to redefine global visa and consular services – apply now and embark on a rewarding journey with TLScontact!
Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK.
Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role.
Please find below our Privacy Notice for Recruits:
Visa Documentation Agent employer: TLScontact
Contact Detail:
TLScontact Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visa Documentation Agent
✨Tip Number 1
Familiarise yourself with the visa application process and common requirements. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you prepare for handling difficult customers and ensuring a positive experience for applicants.
✨Tip Number 3
Research TLScontact and its operations. Understanding our values, mission, and the services we provide will allow you to align your answers with what we stand for, making you a more appealing candidate.
✨Tip Number 4
Network with current or former employees of TLScontact if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Visa Documentation Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Visa Documentation Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and interpersonal skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your ability to handle customer complaints and work in a fast-paced environment, as these are key aspects of the job.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Visa Documentation Agent role.
How to prepare for a job interview at TLScontact
✨Showcase Your Customer Service Skills
As a Visa Documentation Agent, you'll be the first point of contact for applicants. Highlight your previous customer service experience and provide examples of how you've handled difficult situations or complaints effectively.
✨Demonstrate Strong Communication Abilities
Excellent spoken and written English is crucial for this role. During the interview, focus on articulating your thoughts clearly and confidently. If you speak any other languages, mention them as they can be a significant advantage.
✨Emphasise Attention to Detail
The role requires maintaining accurate records and following administrative processes diligently. Be prepared to discuss how you ensure accuracy in your work and provide examples of when your attention to detail made a difference.
✨Prepare for a Fast-Paced Environment
Working in a high-pressure environment is part of the job. Share experiences where you've thrived under pressure, managed your time effectively, and maintained professionalism while juggling multiple tasks.
