Visa Documentation Agent in Luton

Salary – £25,397 - £27,000

Location – Wandsworth, London, SW18 1UN

Working Style – Office based + Varying shifts.

Why Join Us?

Recognised as a Great Place to Work for three consecutive years, we are expanding our operations in London and seeking enthusiastic Customer Service Representatives to join us at our newly revamped offices in South West London. Join our vibrant, global family at TLScontact, where we collaborate with governments worldwide to facilitate seamless visa and consular services for travellers and citizens alike. With a rich history in visa processing, we are pioneers in applying our expertise to various government and citizen services, driving digital transformation and enhancing customer satisfaction. As an international powerhouse operating across 90 countries, with 150+ visa application centres and processing millions of applications annually, we are on the lookout for passionate individuals to join our team. Are you ready for an exciting adventure in a dynamic, international environment? Eager to be part of a diverse and inclusive team, united by our shared dedication? If so, you are in the right place!

What You’ll Do:

• As a Visa Documentation Agent, you will be the first point of contact for visa applicants, ensuring a seamless and positive experience throughout the process.
• Providing exceptional client service, guiding applicants through visa requirements.
• Managing visa applications in accordance with established procedures.
• Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy.
• Welcoming applicants, assisting with application completion, biometric data collection and documentation.
• Engaging with applicants to deliver outstanding service and support.
• Maintaining accurate records and following administrative processes diligently.
• Ensuring professionalism and a friendly demeanour at all times.

Required Skills and Experience:

• Strong communication and interpersonal skills.
• Administrative proficiency with computer systems.
• Excellent spoken and written English; fluency in any other language is an advantage.
• Prior customer service experience, preferably in a client-facing role.
• Ability to build rapport and maintain relationships with diverse clientele.
• Attention to detail and the ability to work autonomously.
• Self-motivation and reliability, with excellent time management skills.
• Experience of working face-to-face in a customer service role or retail environment.
• Working in a fast-paced multi-cultural collaborative team environment, and at times in a high-pressure environment during high seasons.
• Experience in a Public Sector / Government client working environment is a plus.

What We Offer:

• Starting salary of £25,397 during probation, rising to £27,000 post-probation.
• KPI-based bonus + Travel allowance.
• Generous holiday allowance, including additional leave and bank holidays.
• Comprehensive benefits package, including pension, sick pay, and talent development opportunities.
• Company-sponsored social events and team-building activities.
• Cycle to work scheme, travel allowance.
• Recognition programs, including Employee of the Month and Top Agent rewards.

At TLScontact, we are proud to foster an inclusive work environment where diversity is celebrated and valued. We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability.

Please note that all successful applicants will be required to undergo an enhanced level Criminal Record disclosure.

Join us on our mission to redefine global visa and consular services – apply now and embark on a rewarding journey with TLScontact!

Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK. Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role.