Property Manager

Company Overview

Founded in 1988 and headquartered in Toronto, Tricon is one of North America's preeminent rental housing providers, leading the market with a 6,000+ unit pipeline and a focus on design excellence, resort-quality amenities, and community building.

Position: Property Manager

The Property Manager plays a central role in how the community operates, feels, and performs, combining resident service, site operations, people leadership, and financial accountability to create a thoughtfully managed community aligned with Tricon's standards.

Essential Duties and Responsibilities Resident Experience

• Establish clear service expectations across resident, visitor, and contractor interactions, coaching team members to anticipate needs, personalize service, and resolve issues thoughtfully.
• Lead the team in responding to resident inquiries, feedback, complaints, and concerns with professionalism, empathy, urgency, and accountability.
• Foster a welcoming and connected community through thoughtful resident communication, programming, and events that align with the community's brand and resident expectations.
• Partner cross functionally with internal teams to identify and resolve friction points across the resident journey.
• Community Leadership and Operations
• Oversee day to day property operations and align the team around Tricon policies, procedures, service standards, and operational priorities.
• Partner with the Maintenance Manager and other site leaders to ensure repairs, maintenance, preventative programs, inspections, and suite turnover activities are completed efficiently, safely, and with minimal disruption to residents.
• Apply knowledge of relevant legislation to support compliant and respectful operations.
• Authorize work and purchase orders within approved limits, ensuring trades and service providers meet health and safety expectations and addressing hazardous conditions promptly.
• Collaborate with Leasing and Revenue partners to support renewal performance, resident retention, and overall community stability.
• People Leadership
• Lead, coach, motivate, and develop the site team through regular feedback, performance management, development planning, and timely follow through.
• Build a culture of accountability, recognition, collaboration, and continuous improvement.
• Lead recruitment, onboarding, training, and ongoing development of site staff to ensure engagement and alignment with community needs.
• Maintain effective relationships with internal partners and industry peers to support best practice sharing and community performance.
• Financial
• Prepare annual operating budgets and monthly forecasts, accountable for delivering financial results and KPIs against targets.
• Review monthly statements, prepare variance reports, complete required reporting, and ensure invoice approvals are accurate, timely, and documented.
• Manage vacancy and availability reports, maintain effective rent collection processes, and ensure accuracy of rent rolls prior to posting.

Qualifications

Service oriented leadership style, professionalism, integrity, diplomacy, discretion, confidentiality; sound judgment, problem solving, conflict resolution, and relationship management skills; proactive, accountable, flexible, adaptable in a fast paced environment; effective written and verbal communication skills with a clear, collaborative style.

• Minimum Requirements
• Minimum 5+ years of related property management experience, including team leadership responsibilities and experience leading 5+ direct reports.
• Experience managing resident facing operations and balancing service, operational, and financial priorities.
• Working knowledge of building systems and ability to partner effectively with trades and service providers.
• Proven ability to achieve results and influence across all levels of the organization.
• Proficiency with Microsoft Office.
• Preferred Attributes
• University or college degree in real estate or a related field.
• Experience leading a high service or luxury residential portfolio with a focus on resident satisfaction and retention.
• Experience with Yardi or other property management system.
• Physical Demands

Frequently required to sit, talk, and hear; stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch; occasionally lift, carry, and move up to 10 pounds.

Vision abilities required include close vision, distance vision, and depth perception.

Compensation

Salary Range: $84,060.00 - $134,060.00. This position is eligible for an attractive benefits and wellness package and an incentive opportunity of 15%.

Equal Employment Opportunity

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodation requests at any point in our selection process.

If you require an accommodation, please contact our Human Resources department at