Do you have the skills to fill this role Read the complete details below, and make your application today.
Customer Services Coordinator Freight Forwarding
Salary Circ £28-32K
25 days annual leave + Bank Holidays
Hours: 9-5pm
Company pension scheme
Free parking
Were looking for an experienced Customer Services Coordinator to join the Operations team of a busy freight forwarding company.
This is not your average customer service role previous experience in freight forwarding, shipping or logistics is essential. If you know your FCL from your LCL and dont panic when someone asks, Where is my container? keep reading!
The Role
Youll be the key point of contact for customers, keeping them updated and making sure shipments get from A to B with as few dramas as possible.
What youll be doing:
- Managing customer queries and providing shipment updates
- Liaising with Operations, shipping lines, hauliers and overseas agents
- Monitoring shipments, ETAs and delivery arrangements
- Coordinating documentation and keeping everything shipshape
- Dealing with delays, amendments and the occasional urgent request
- Arranging deliveries and working with transport providers
- Assisting with invoicing, costs and general operational admin
- Building great relationships with customers and suppliers
About You
- Previous freight forwarding/shipping experience is essential
- Good understanding of international freight operations
- Confident dealing with customers xgikmsk and suppliers
- Organised, commercially aware and able to juggle multiple shipments
- Excellent attention to detail
- Calm under pressure because the vessel is delayed is rarely met with a round of applause!
If youre an experienced freight forwarding professional who enjoys the customer-facing side of operations and can keep your cool when the containers can't, wed love to hear from you!
Please click on the apply button to read the full job description
Customer Services Coordinator Freight Forwarding in Romford employer: TLP
Join a dynamic team as a Yard Operative in Borough Green/Wrotham, where we prioritise employee well-being and growth. Enjoy competitive pay, immediate start opportunities, and a supportive work culture that values hard work and dedication. With accessible public transport and a focus on teamwork, this role offers a rewarding experience in a vibrant outdoor environment.
