Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Transform data into engaging stories to enhance customer experiences at Toyota.
- Company: Join TLP, a trusted partner of Toyota for over 25 years.
- Benefits: Enjoy hybrid working, competitive salary, and the chance to mentor an apprentice.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Strong communication, project management, and data analysis skills required.
- Other info: This is a 10-month maternity cover role starting in September.
The predicted salary is between 55000 - 68000 £ per year.
£65,000–£68,000 | 10-Month (Maternity Cover) Near Epsom, Surrey | Hybrid (3 days office) September Start
Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25+ years, in a vital role shaping and delivering customer experience insights.
About the Role:
We are looking for a commercially-minded insights manager to turn data into compelling, actionable stories that drive customer experience improvements across Toyota GB (TGB) and its retailer network. You will lead insight communications, support key stakeholder engagement, and mentor a Business Insight Apprentice.
Key Responsibilities:
- Own monthly CX insight reporting to the TGB Board
- Translate analytics into business actions via reports, dashboards, and videos
- Support customer programmes: Voice of Customer, NPS surveys, Mystery Shops
- Manage insight briefs and collaborate with Data Engineering & Analytics teams
- Drive community-based research and support cross-functional teams
- Coordinate and prioritise insight activity within the wider C1 programme
Essential Skills & Experience:
- Excellent communicator with stakeholder management experience
- Skilled in survey platforms (e.g. Medallia, Qualtrics)
- Strong organisational and project management abilities
- Strong PowerPoint and Excel
- Carrying out research studies from scoping, briefing, analysis, presentation creation and debrief
- Experience of working in Data and Insight either as an Insights Manager, Data Analyst or Data Journalist
Desirable:
- Power BI, SQL skills
- CX strategy and automotive sector experience
- People management background
This role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment.
Customer Insights Manager employer: TLP Consultancy Ltd
Contact Detail:
TLP Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Manager
✨Tip Number 1
Familiarise yourself with the key stakeholders at Toyota GB and their specific needs. Understanding their priorities will help you tailor your insights and demonstrate how you can add value to their customer experience initiatives.
✨Tip Number 2
Brush up on your skills with survey platforms like Medallia and Qualtrics. Being able to showcase your proficiency in these tools during discussions will set you apart as a candidate who can hit the ground running.
✨Tip Number 3
Prepare to discuss your experience in translating data into actionable insights. Have examples ready that illustrate how your previous work has led to tangible improvements in customer experience.
✨Tip Number 4
Network with professionals in the automotive sector or those who have worked with Toyota. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Insights Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with the role of Customer Insights Manager.
Highlight Relevant Experience: Emphasise your experience in data analysis, stakeholder management, and project management. Use specific examples from your past roles that demonstrate your ability to turn data into actionable insights.
Showcase Communication Skills: Since excellent communication is essential for this role, ensure your application reflects your ability to convey complex information clearly. Consider including examples of presentations or reports you've created.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Use keywords from the listing to make your application stand out to hiring managers.
How to prepare for a job interview at TLP Consultancy Ltd
✨Showcase Your Communication Skills
As a Customer Insights Manager, excellent communication is key. Be prepared to demonstrate how you've effectively communicated insights to stakeholders in the past. Use specific examples to illustrate your ability to translate complex data into actionable stories.
✨Familiarise Yourself with Survey Platforms
Since the role requires experience with survey platforms like Medallia and Qualtrics, make sure you brush up on these tools. If possible, mention any relevant projects where you've used these platforms to gather and analyse customer insights.
✨Prepare for Data-Driven Discussions
Expect to discuss how you can turn data into business actions. Prepare examples of reports or dashboards you've created in the past that led to significant improvements in customer experience. Highlight your analytical skills and how they can benefit the company.
✨Demonstrate Project Management Abilities
The role involves managing multiple insight activities, so be ready to talk about your project management experience. Discuss how you've prioritised tasks and coordinated with cross-functional teams to deliver insights on time and within scope.
