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For Companies At a Glance
- Tasks: Transform data into engaging stories to enhance customer experiences.
- Company: Join TLP, a trusted partner of Toyota for over 25 years.
- Benefits: Enjoy hybrid working, competitive salary, and the chance to mentor others.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Strong communication, project management, and data analysis skills required.
- Other info: This is a maternity cover role with a September start date.
The predicted salary is between 55000 - 68000 £ per year.
£65,000–£68,000 | 10-Month (Maternity Cover) Near Epsom, Surrey | Hybrid (3 days office) September Start
Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25+ years, in a vital role shaping and delivering customer experience insights.
About the Role:
We're looking for a commercially-minded insights manager to turn data into compelling, actionable stories that drive customer experience improvements across Toyota GB (TGB) and its retailer network. You'll lead insight communications, support key stakeholder engagement, and mentor a Business Insight Apprentice.
Key Responsibilities:
- Own monthly CX insight reporting to the TGB Board
- Translate analytics into business actions via reports, dashboards, and videos
- Support customer programmes: Voice of Customer, NPS surveys, Mystery Shops
- Manage insight briefs and collaborate with Data Engineering & Analytics teams
- Drive community-based research and support cross-functional teams
- Coordinate and prioritise insight activity within the wider C1 programme
Essential Skills & Experience:
- Excellent communicator with stakeholder management experience
- Skilled in survey platforms (e.g. Medallia, Qualtrics)
- Strong organisational and project management abilities
- Strong PowerPoint and Excel
- Carrying out research studies from scoping, briefing, analysis, presentation creation and debrief
- Experience of working in Data and Insight either as an Insights Manager, Data Analyst or Data Journalist
Desirable:
- Power BI, SQL skills
- CX strategy and automotive sector experience
- People management background
This role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment.
Customer Insights Manager employer: TLP Consultancy Ltd
Contact Detail:
TLP Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Manager
✨Tip Number 1
Familiarise yourself with the key tools mentioned in the job description, such as Medallia and Qualtrics. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Prepare to showcase your communication skills by thinking of examples where you've effectively engaged stakeholders. Be ready to discuss how you translated complex data into actionable insights in previous roles.
✨Tip Number 3
Research Toyota's current customer experience initiatives and be prepared to discuss how your insights could enhance their existing strategies. This shows your genuine interest in the company and its goals.
✨Tip Number 4
Network with professionals in the automotive sector or those who have worked in similar roles. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Customer Insights Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer insights, data analysis, and stakeholder management. Use specific examples that demonstrate your ability to turn data into actionable insights.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and how your skills align with the role. Mention your familiarity with survey platforms and any experience in the automotive sector, as these are key aspects of the job.
Showcase Your Communication Skills: Since excellent communication is essential for this role, consider including examples of how you've effectively communicated insights to stakeholders in the past. This could be through reports, presentations, or direct engagement.
Highlight Relevant Projects: If you have experience managing projects related to customer insights or data analysis, be sure to highlight these. Discuss your role in scoping, briefing, and presenting findings, as this aligns closely with the responsibilities of the position.
How to prepare for a job interview at TLP Consultancy Ltd
✨Know Your Data Tools
Familiarise yourself with the survey platforms mentioned in the job description, like Medallia and Qualtrics. Be prepared to discuss how you've used these tools in past roles to derive insights and drive customer experience improvements.
✨Showcase Your Communication Skills
As an insights manager, you'll need to communicate complex data effectively. Prepare examples of how you've translated analytics into actionable business strategies and how you’ve engaged stakeholders in previous positions.
✨Demonstrate Project Management Experience
Highlight your organisational skills by discussing specific projects you've managed. Be ready to explain how you prioritised tasks and coordinated activities within a team to achieve successful outcomes.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in data analysis or stakeholder management and how you overcame them, particularly in a fast-paced environment.
