Customer Integration Engineer
Customer Integration Engineer

Customer Integration Engineer

London Full-Time 42000 - 84000 £ / year (est.) No home office possible
T

At a Glance

  • Tasks: Engage with customers to ensure they maximise value from our software products and services.
  • Company: Join tlmNexus Ltd, a leader in defence and aerospace solutions.
  • Benefits: Enjoy a full-time role with opportunities for professional growth and development.
  • Why this job: Be part of a dynamic team that values customer success and innovation.
  • Qualifications: Significant experience in MoD engineering support and knowledge of UK military aviation regulations required.
  • Other info: Must achieve SC level security clearance; project management experience is a plus.

The predicted salary is between 42000 - 84000 £ per year.

This range is provided by tlmNexus Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range This role requires significant experience in a MoD engineering support role or UK defence-related business, with demonstrable knowledge of UK military aviation regulation, policy and processes and working knowledge and/or experience of MoD DE&S business units, ideally in the air domain. If you do not have this knowledge and experience, unfortunately your application will be automatically rejected. The CIE role strives to ensure our customers succeed through understanding and satisfying their desired outcomes to maximise the value they gain from our products and services. As an integral part of the wider Customer Support Team, working within multiple customer domains and supporting a range of tlmNexus software products and services, the CIE will be responsible for engaging with our customers at all stakeholder levels and throughout all phases of the service lifecycle, encompassing onboarding (discover & educate), adoption (engage), expansion (succeed), advocacy (evolve) and, ultimately, retention (renewal). Through regular engagement with customers, the CIE will foster an enduring ‘trusted partner’ relationship across new and existing customer stakeholder groups, by applying the Company’s Customer Success methodology. Working closely with Customer Support Team management and the respective Customer Account Managers, they will strive to support the goal of retaining all customers, by optimizing customer adoption and usage of our products and, consequently, realizing a return on investment for the customer. Additionally, with intimate knowledge of the customers’ operating environment and their business processes, the CIE will be able to identify potential future business opportunities. The CIE will also be expected to provide domain knowledge support to relevant internal business development, account management, technical, training & project management activities. Responsibilities Integration and Change Management: Develop a sound understanding of the Company’s portfolio of software products and services. Maintain a working knowledge of Customer airworthiness processes. Apply customer domain knowledge (people, environment, regulations and processes) to: Maximize the value realised by customers from using our products and services. Inform product development, with a focus on early intervention to influence service and product design. Onboard and integrate new functionality into the customer domain, promoting adoption and usage. Support the management of change, ensuring the buy-in and engagement of all relevant stakeholders to gain maximum post-delivery product adoption. Identify and submit service, product and process improvement ideas. Be a pro-active interface to enable effective communications between Customer stakeholders/users communities and the Company product development and support teams. Customer Success Assume responsibility for the implementation and management of customer success activities for assigned customers, services and/or products. Establish and maintain successful business relationships with relevant tlmNexus customers and key stakeholders, through effective communication and regular on-site engagement. Achieve demonstrable customer success for assigned customers, from the on-boarding stage to user engagement and product adoption, with the aim to satisfy agreed desired outcomes and achieve a return on investment for the customer. Identify potential business opportunities for cross-sell or up-sell of related products or services. Experience Knowledge and Skills Significant experience in a MoD engineering support role or UK defence-related business, with demonstrable knowledge of UK military aviation regulation, policy and processes. Working knowledge and/or experience of MoD DE&S business units, ideally in the air domain. Customer-focused, with the ability to liaise effectively with customers to develop close and trusted associations, building effective relationships. Effective communicator with good presentational skills, with the ability to actively engage and influence at mid-to-senior management level. Professional, articulate and confident when operating in the customer domain. Able to assimilate complex technical subjects and communicate to non-technical stakeholders. Highly focused and organized, with ability to prioritize own workload. Able to identify, assimilate and communicate opportunities for business development. Experience of project management or be able to demonstrate involvement in managed projects. Must hold or be able to achieve security clearance to SC level. Experience working with DE&S Rotary Wing project teams. A good understanding of the principles, guidelines and methods used in delivering and supporting complex equipment and capabilities. Experience of managing change and business transformation with proven results. Customer Success Management training or demonstrable experience in a related customer-focused field. Knowledge and/or experience of the software industry and Agile methodologies. Knowledge of ITIL best-practice guidelines. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Consulting and Customer Service Industries Defense and Space Manufacturing and Software Development Referrals increase your chances of interviewing at tlmNexus Ltd by 2x Get notified about new Integration Engineer jobs in Greater Bristol Area, United Kingdom . Greater Bristol Area, United Kingdom 3 weeks ago Lead Software Engineer – 95% Remote – £85k – ID41216 Lead Software Engineer, Principle Developer, Terraform, AZURE, C# 100% Remote UK Inside IR35 Greater Bristol Area, United Kingdom 3 weeks ago Greater Bristol Area, United Kingdom 3 weeks ago Frontend software engineer (React) – Europe Remote Bristol, England, United Kingdom $35,000.00-$40,000.00 6 days ago Urgent! x8 Polyglot Fullstack Tech leads Needed – UK-based – Series A Funded Startup – Rapid Growth – Fully Remote Greater Bristol Area, United Kingdom 5 days ago Bristol, England, United Kingdom 1 month ago Test Automation Engineer, Laka Bristol (UK) Bristol, England, United Kingdom 4 weeks ago Bristol, England, United Kingdom 3 months ago Bristol, England, United Kingdom 4 hours ago Greater Bristol Area, United Kingdom 9 hours ago Bristol, England, United Kingdom 2 days ago Greater Bristol Area, United Kingdom 2 days ago Greater Bristol Area, United Kingdom 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Customer Integration Engineer employer: tlmNexus Ltd

At tlmNexus Ltd, we pride ourselves on being an exceptional employer, particularly for the Customer Integration Engineer role in the Greater Bristol Area. Our commitment to employee growth is reflected in our supportive work culture, where collaboration and innovation thrive, and we offer comprehensive training and development opportunities tailored to enhance your skills in the defence sector. With a focus on customer success and a dynamic team environment, you will find meaningful and rewarding employment that not only values your expertise but also encourages you to contribute to impactful projects within the UK military aviation domain.
T

Contact Detail:

tlmNexus Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Integration Engineer

✨Tip Number 1

Familiarise yourself with UK military aviation regulations and policies. Understanding these will not only help you in interviews but also demonstrate your commitment to the role and the industry.

✨Tip Number 2

Network with professionals in the MoD engineering support field. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.

✨Tip Number 3

Gain a solid understanding of tlmNexus's software products and services. This knowledge will allow you to speak confidently about how you can contribute to customer success during interviews.

✨Tip Number 4

Prepare to discuss your experience with customer engagement and relationship building. Be ready to share specific examples of how you've successfully managed customer expectations and fostered long-term partnerships.

We think you need these skills to ace Customer Integration Engineer

Knowledge of UK military aviation regulation
Understanding of MoD DE&S business units
Customer relationship management
Effective communication skills
Presentation skills
Ability to engage with mid-to-senior management
Technical subject assimilation
Project management experience
Change management expertise
Business development identification
Organisational skills
Agile methodologies knowledge
ITIL best-practice guidelines familiarity
Security clearance to SC level

Some tips for your application 🫡

Highlight Relevant Experience: Make sure to emphasise your significant experience in a MoD engineering support role or UK defence-related business. Clearly outline your knowledge of UK military aviation regulations, policies, and processes, as this is crucial for the role.

Demonstrate Customer Success Skills: In your application, showcase your ability to build trusted relationships with customers. Provide examples of how you've successfully engaged with stakeholders and maximised customer value from products and services.

Showcase Communication Abilities: Effective communication is key for this role. Highlight your presentational skills and your experience in engaging with mid-to-senior management levels. Use specific examples to illustrate your ability to convey complex technical subjects to non-technical stakeholders.

Tailor Your Application: Customise your CV and cover letter to align with the job description. Mention your familiarity with DE&S business units and any experience with project management or Agile methodologies, as these are important aspects of the role.

How to prepare for a job interview at tlmNexus Ltd

✨Demonstrate Your Knowledge of Military Aviation

Make sure to showcase your understanding of UK military aviation regulations and processes during the interview. Prepare specific examples from your past experience that highlight your familiarity with these areas, as this is crucial for the role.

✨Build Rapport with Stakeholders

Since the role involves engaging with various stakeholders, practice how you can establish trust and rapport. Think of ways to communicate effectively and show that you can build strong relationships, which is key to customer success.

✨Showcase Your Change Management Skills

Be ready to discuss your experience in managing change and transformation within a business context. Provide examples of how you've successfully navigated changes in previous roles and how you ensured stakeholder buy-in.

✨Prepare for Technical Discussions

As a Customer Integration Engineer, you'll need to explain complex technical subjects to non-technical stakeholders. Brush up on your ability to simplify technical jargon and prepare to demonstrate this skill during the interview.

Customer Integration Engineer
tlmNexus Ltd
T
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>