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For Companies At a Glance
- Tasks: Engage with customers to maximise product value and ensure successful adoption.
- Company: Join a leading company in defence-related software solutions, focused on customer success.
- Benefits: Enjoy opportunities for professional growth and the chance to work with cutting-edge technology.
- Why this job: Be part of a dynamic team that values customer relationships and drives innovation in the air domain.
- Qualifications: Significant experience in MoD engineering support and knowledge of UK military aviation regulations required.
- Other info: Must be eligible for SC security clearance; project management experience is a plus.
The predicted salary is between 43200 - 72000 £ per year.
This role requires significant experience in a MoD engineering support role or UK defence-related business, with demonstrable knowledge of UK military aviation regulation, policy and processes and working knowledge and/or experience of MoD DE&S business units, ideally in the air domain. If you do not have this knowledge and experience, unfortunately your application will be automatically rejected.
The CIE role strives to ensure our customers succeed through understanding and satisfying their desired outcomes to maximise the value they gain from our products and services. As an integral part of the wider Customer Support Team, working within multiple customer domains and supporting a range of tlmNexus software products and services, the CIE will be responsible for engaging with our customers at all stakeholder levels and throughout all phases of the service lifecycle, encompassing onboarding (discover & educate), adoption (engage), expansion (succeed), advocacy (evolve) and, ultimately, retention (renewal). Through regular engagement with customers, the CIE will foster an enduring ‘trusted partner’ relationship across new and existing customer stakeholder groups, by applying the Company’s Customer Success methodology.
Working closely with Customer Support Team management and the respective Customer Account Managers, they will strive to support the goal of retaining all customers, by optimizing customer adoption and usage of our products and, consequently, realizing a return on investment for the customer. Additionally, with intimate knowledge of the customers’ operating environment and their business processes, the CIE will be able to identify potential future business opportunities. The CIE will also be expected to provide domain knowledge support to relevant internal business development, account management, technical, training & project management activities.
Responsibilities- Integration and Change Management: Develop a sound understanding of the Company’s portfolio of software products and services. Maintain a working knowledge of Customer airworthiness processes. Apply customer domain knowledge (people, environment, regulations and processes) to:
- Maximize the value realised by customers from using our products and services.
- Inform product development, with a focus on early intervention to influence service and product design.
- Onboard and integrate new functionality into the customer domain, promoting adoption and usage.
- Support the management of change, ensuring the buy-in and engagement of all relevant stakeholders to gain maximum post-delivery product adoption.
- Identify and submit service, product and process improvement ideas.
- Be a pro-active interface to enable effective communications between Customer stakeholders/users communities and the Company product development and support teams.
- Essential: Significant experience in a MoD engineering support role or UK defence-related business, with demonstrable knowledge of UK military aviation regulation, policy and processes. Working knowledge and/or experience of MoD DE&S business units, ideally in the air domain. Customer-focused, with the ability to liaise effectively with customers to develop close and trusted associations, building effective relationships. Effective communicator with good presentational skills, with the ability to actively engage and influence at mid-to-senior management level. Professional, articulate and confident when operating in the customer domain. Able to assimilate complex technical subjects and communicate to non-technical stakeholders. Highly focused and organized, with ability to prioritize own workload. Able to identify, assimilate and communicate opportunities for business development. Experience of project management or be able to demonstrate involvement in managed projects. Must hold or be able to achieve security clearance to SC level.
- Desirable: Experience working with DE&S Rotary Wing project teams. A good understanding of the principles, guidelines and methods used in delivering and supporting complex equipment and capabilities. Experience of managing change and business transformation with proven results. Customer Success Management training or demonstrable experience in a related customer-focused field. Knowledge and/or experience of the software industry and Agile methodologies. Knowledge of ITIL best-practice guidelines.
Customer Integration Engineer employer: tlmNexus Ltd
Contact Detail:
tlmNexus Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Integration Engineer
✨Tip Number 1
Make sure you have a solid understanding of UK military aviation regulations and policies. Familiarise yourself with the specific processes used by MoD DE&S business units, especially in the air domain, as this knowledge is crucial for the role.
✨Tip Number 2
Network with professionals in the defence sector, particularly those who have experience with MoD engineering support roles. Attend industry events or join relevant online forums to build connections that could provide insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your customer-focused mindset by preparing examples of how you've successfully built relationships with clients in previous roles. Highlight your ability to engage with stakeholders at various levels, as this will be key in the Customer Integration Engineer position.
✨Tip Number 4
Stay updated on the latest trends and technologies in the software industry, particularly those related to customer success management. This knowledge will not only help you in the interview but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Customer Integration Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to clearly outline your significant experience in a MoD engineering support role or UK defence-related business. Use specific examples that demonstrate your knowledge of UK military aviation regulations, policies, and processes.
Showcase Customer Engagement Skills: Emphasise your ability to build trusted relationships with customers. Provide examples of how you've successfully engaged with stakeholders at various levels and contributed to customer success in previous roles.
Demonstrate Technical Communication: Illustrate your capability to communicate complex technical subjects to non-technical stakeholders. Include instances where you effectively presented information or influenced decisions at mid-to-senior management levels.
Tailor Your Application: Customise your CV and cover letter to align with the specific responsibilities and skills outlined in the job description. Mention your familiarity with the company's products and services, and how you can contribute to their customer success methodology.
How to prepare for a job interview at tlmNexus Ltd
✨Showcase Your Defence Knowledge
Make sure to highlight your experience in MoD engineering support or any UK defence-related business. Be prepared to discuss specific regulations, policies, and processes related to UK military aviation, as this knowledge is crucial for the role.
✨Demonstrate Customer Engagement Skills
Since the role involves building trusted relationships with customers, share examples of how you've successfully engaged with clients in the past. Focus on your ability to communicate effectively and influence stakeholders at various levels.
✨Prepare for Technical Discussions
Be ready to explain complex technical subjects in a way that non-technical stakeholders can understand. This will demonstrate your ability to bridge the gap between technical and non-technical teams, which is essential for the Customer Integration Engineer role.
✨Highlight Project Management Experience
If you have experience managing projects or being involved in managed projects, make sure to discuss this during the interview. Emphasise your organisational skills and ability to prioritise workloads, as these are key attributes for success in this position.
