Join the team shaping the future of TLH Leisure Resort
TLH Leisure Resort is on a mission to become the number one choice for hotel based leisure in Torquay. To help us achieve this, we’re strengthening our leadership team with people who are passionate about exceptional guest service, operational accuracy, and creating a seamless booking experience for every guest.
If you’re an experienced reservations or administrative professional with strong leadership skills and a commitment to excellence, this role offers the chance to make a meaningful impact at the heart of our multi hotel resort.
As Reservations Administration Manager, you will lead the day to day running of our busy Reservations Department. You’ll oversee both Group and Private bookings, ensure our systems remain accurate, support your team’s development, and uphold the high standards that define TLH.
Working closely with the Sales & Marketing Director and the Private Sales & Revenue Manager, you’ll play a key role in delivering a smooth, efficient, and guest focused reservations experience.
This is a role for someone who thrives on organisation, enjoys leading a team, and takes pride in delivering exceptional service.
Reservations Administration Manager
Company: TLH Leisure Resort
Salary: from £13.40 an hour
Hours: Full-time
Location: Torquay, TQ2 5HS
Working pattern: On-site
Job type: Contract
Posting date: 27 Oct 2026
Closing date: 13 Nov 2026
Summary
Join the team shaping the future of TLH Leisure Resort
TLH Leisure Resort is on a mission to become the number one choice for hotel based leisure in Torquay. To help us achieve this, we’re strengthening our leadership team with people who are passionate about exceptional guest service, operational accuracy, and creating a seamless booking experience for every guest.
If you’re an experienced reservations or administrative professional with strong leadership skills and a commitment to excellence, this role offers the chance to make a meaningful impact at the heart of our multi hotel resort.
Your Opportunity
As Reservations Administration Manager, you will lead the day to day running of our busy Reservations Department. You’ll oversee both Group and Private bookings, ensure our systems remain accurate, support your team’s development, and uphold the high standards that define TLH.
Working closely with the Sales & Marketing Director and the Private Sales & Revenue Manager, you’ll play a key role in delivering a smooth, efficient, and guest focused reservations experience.
This is a role for someone who thrives on organisation, enjoys leading a team, and takes pride in delivering exceptional service.
Key Responsibilities
- Oversee the operations of the Reservations Team, ensuring Group and Private bookings are managed in line with TLH policies and procedures
- Ensure all reservations tasks are completed within deadlines, including allocation of Group Reservation tasks
- Operate balance payment procedures to ensure bookings are paid in line with Terms & Conditions
- Build and maintain packages to ensure the reservation system remains accurate
- Share responsibility for third party web allocations and invoices
- Lead by example in delivering the customer service standard expected at TLH
- Coach new team members and support ongoing training within the department
- Complete interviews, selection, and recruitment of new team members in line with company policy
- Ensure all HR procedures are followed, including induction, appraisals, attendance monitoring, and reporting
- Maintain a clean and hygienic work environment and report any faulty equipment
- Follow safe working practices in
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