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- Tasks: Support guests overnight, ensuring safety and comfort while handling requests.
- Company: Join TLH Leisure Resort, a top choice for hotel-based leisure in Torquay.
- Benefits: Enjoy free leisure facilities, discounted spa access, and free meals on duty.
- Why this job: Be part of a dynamic team making a real difference in guest experiences.
- Qualifications: Must be 18+, previous experience is a plus but not required.
- Other info: Flexible part-time hours with great career growth opportunities.
The predicted salary is between 12 - 16 £ per hour.
It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star‑starred team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Night Porter, you will be a vital part of the team as you respond to guests’ needs while also doing regular checks to ensure the safety of the building, guests and team members. Applicants must be over the age of 18. Previous experience desirable, but not required.
Your responsibilities will include:
- Representing the Hotel with a positive attitude and professional appearance
- Providing support and use of resources and product knowledge to assist guest queries
- Tend to the needs of guests or customers for the duration of their stay
- Deal with room servicing requests and luggage handling
- Handle, follow up and communicate any comments or complaints. Pass on to relevant HODs or Managers if unable to handle
- Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift
- Check in late arrivals and check out early departures in line with hotel procedure, so basic computer skills are essential
- Provide efficient and friendly internal support to all departments
- Carry out cleaning duties in the hotel lobby and surrounding areas
- Set up and clean down of entertainment, conferencing and meeting rooms, inclusive of food and beverage service for events and some hotel operations
- Carry out Health and Safety checks around the Hotel and adhere to all Health and Safety Regulations and company policy
- Reporting of maintenance jobs
- Coordinate in the event of a fire evacuation in line with company training
Our Values:
- Service – Responding quickly and professionally to the guests throughout the night aspiring to provide the best service
- Teamwork – Working alongside other members of the TLH team with the ability to follow instructions, prioritising and complete tasks in a timely manner
- Attitude – By maintaining a friendly and welcoming attitude with excellent interpersonal skills you will be able to remain calm under pressure
- Respect – Being respectful to both guests and other team members at all times
- Safe and Sustainable – To ensure the safety of the Hotel, its guests and the TLH team overnight by following health and safety regulations and company policies
Benefits:
- Free use of the leisure facilities (during selected times)
- Discounted use of Aztec Spa facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and families
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty
- Workplace pension scheme (subject to eligibility criteria)
Hours and Rate of pay: This is a part‑time permanent role of 25.5 hours over 3 nights each week with shift times of 11pm – 7:30am. Night Rate: £12.30 per hour. 18+ only as lone working is involved.
About TLH Leisure Resort: Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter‑linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well‑renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.
Night Porter in Torquay employer: TLH Leisure Resort
Contact Detail:
TLH Leisure Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Torquay
✨Tip Number 1
Get to know the hotel scene in Torquay! Familiarise yourself with TLH Leisure Resort and its values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about providing top-notch service.
✨Tip Number 2
Practice your people skills! As a Night Porter, you'll be interacting with guests all night long. Try role-playing scenarios with friends or family to get comfortable handling guest queries and complaints like a pro.
✨Tip Number 3
Be ready to showcase your teamwork abilities! We want to see how well you can collaborate with others. Think of examples from past experiences where you worked as part of a team, even if it was in a different setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining Team TLH. Don’t forget to follow up after applying; a little enthusiasm goes a long way!
We think you need these skills to ace Night Porter in Torquay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Porter role and how you can contribute to our mission at TLH.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience or skills that match what we’re looking for, like teamwork and customer service. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TLH Leisure Resort
✨Know the Hotel Inside Out
Before your interview, take some time to research TLH Leisure Resort. Familiarise yourself with their values, services, and facilities. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations. This will demonstrate your ability to maintain a friendly and professional attitude under pressure.
✨Highlight Teamwork Experience
Teamwork is crucial in this role. Think of instances where you've successfully worked as part of a team. Be ready to discuss how you prioritised tasks and supported your colleagues, as this aligns perfectly with TLH's values.
✨Prepare for Health and Safety Questions
Given the importance of safety in the role, brush up on basic health and safety regulations relevant to hospitality. Be prepared to discuss how you would handle emergencies or ensure guest safety during your shift.