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- Tasks: Lead a vibrant restaurant team and ensure exceptional guest experiences.
- Company: Join TLH Leisure Resort, a top choice for hotel-based leisure in Torquay.
- Benefits: Enjoy free leisure facilities, discounts, staff meals, and up to 28 days annual leave.
- Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Previous restaurant and team management experience required.
- Other info: Full-time role with split shifts, including weekends.
The predicted salary is between 25800 - 31200 £ per year.
It\’s an exciting time to join Team TLH. We\’re on a mission to be the \’Number One choice for all Hotel Based Leisure in Torquay\’ with an ambition to be busy 365 days a year Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Restaurant Supervisor, you will bring energy, personality and a great work ethic to our Hotel Restaurant team, creating a relaxing environment for our guests and leaving them excited to repeat the experience. You will be responsible to the Restaurant Manager and will undertake management duties in their absence.
The successful candidate must have previous Restaurant and Team Management experience.
Your responsibilities will include:
- Overseeing the restaurant whilst on duty, deputising the Restaurant Manager in their absence.
- Drive excellence in the guest experience through continuous monitoring, and innovation, of service standards.
- Lead and motivate a team to achieve high levels of customer service.
- Facilitate effective communication with team members, to nurture motivation and a great team working environment.
Our values – STARS
Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate\’s STARS values for this role are:
- Service – Ensuring the smooth running of the restaurant delivering exceptional service to our guests
- Teamwork – With supervisory experience and a passion for hospitality you will be dedicated to promoting the highest levels of colleague engagement, collaboration, and team working
- Attitude – Someone who can lead by example as well as get actively involved in the day-to-day business operations
- Respect – Being kind and considerate to all guests and other members of the TLH team
- Safe and Sustainable – To ensure that safe working practices are being maintained during food service times
What we have to offer:
As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:
- Free use of the leisure facilities (during selected times)
- Discounts on Aztec Spa treatments and facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and family
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty, when available
- Up to 28 days annual leave
- Workplace pension scheme (subject to eligibility criteria)
Hours and rate of pay
This is a permanent full-time role of 40 hours over 5 days, working split shifts (including Breakfast and Dinner shifts each day) and requiring weekend availability.
Hourly Rate: £12.45 per hour.
About TLH Leisure Resort
Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.
Ready to apply?
Are you ready to join Team TLH? We\’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.
Job Types: Full-time, Permanent
Pay: £12.45 per hour
Expected hours: 40 per week
Benefits:
- Canteen
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
- On-site parking
- Store discount
Work Location: In person
Restaurant Supervisor employer: TLH Leisure Resort
Contact Detail:
TLH Leisure Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of Team TLH.
✨Tip Number 2
Practice your answers to common interview questions, but keep it natural. Think about how your previous experience aligns with the Restaurant Supervisor role and be ready to share specific examples of how you've driven excellence in guest experiences.
✨Tip Number 3
Dress smartly and arrive on time for your interview. First impressions matter, especially in hospitality! Show them you mean business and are ready to lead by example from day one.
✨Tip Number 4
After the interview, don’t forget to follow up with a thank-you email. It’s a great way to reiterate your interest in the position and remind them why you’d be a fantastic fit for the team. And remember, apply through our website for the best chance!
We think you need these skills to ace Restaurant Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your CV and cover letter, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of energy and enthusiasm into your application. Remember, we’re looking for someone who can bring that same vibe to our restaurant team.
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your previous restaurant and team management experience. We love seeing how your skills align with our mission to deliver exceptional service, so be specific about your achievements and how they relate to the role.
Highlight Teamwork Skills: Since teamwork is one of our core values, it’s important to showcase your ability to lead and motivate a team. Share examples of how you’ve fostered a great working environment in the past, as this will resonate with us and show you’re a perfect fit for our culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us. We can’t wait to see what you bring to Team TLH!
How to prepare for a job interview at TLH Leisure Resort
✨Know Your STARS
Familiarise yourself with TLH's core values: Service, Teamwork, Attitude, Respect, and Safety. Be ready to share examples of how you've embodied these values in your previous roles, especially in a restaurant setting.
✨Showcase Your Leadership Skills
As a Restaurant Supervisor, you'll need to lead a team effectively. Prepare to discuss your past experiences in managing teams, motivating staff, and ensuring high levels of customer service. Think of specific situations where you turned challenges into successes.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories that highlight your commitment to creating memorable guest experiences and how you’ve gone above and beyond in previous roles to ensure customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the restaurant's operations, team dynamics, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.