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- Tasks: Engage with customers to manage reservations and upsell services.
- Company: TLH Leisure Resort in beautiful Torquay.
- Benefits: 28 days annual leave, free leisure facilities, and staff discounts.
- Other info: Full-time permanent role with opportunities for growth.
- Why this job: Join a vibrant team and enhance guest experiences while boosting your sales skills.
- Qualifications: Energetic, confident, and passionate about sales with weekend availability.
The predicted salary is between 20000 - 25000 £ per year.
TLH Leisure Resort in Torquay is seeking a Reservations Team Member for a full-time permanent role. The successful candidate will engage with customers through email, calls, and online bookings to maximize revenue and enhance guest experiences.
Responsibilities include:
- Managing reservations
- Upselling services
- Providing exceptional customer service
Ideal candidates are energetic, confident, and possess a passion for sales, with weekend availability.
Benefits include:
- 28 days of annual leave
- Free use of Leisure facilities
- Discounts for staff
Reservations & Sales Pro - Grow Bookings & Delight Guests employer: TLH Leisure Resort
Contact Detail:
TLH Leisure Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Sales Pro - Grow Bookings & Delight Guests
✨Tip Number 1
Get to know the company! Research TLH Leisure Resort and understand their values and services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your sales pitch! Since the role is all about upselling and engaging with customers, rehearse how you'd promote their services. Confidence is key, so make sure you sound enthusiastic!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at TLH Leisure Resort.
We think you need these skills to ace Reservations & Sales Pro - Grow Bookings & Delight Guests
Some tips for your application 🫡
Show Your Passion for Sales: When writing your application, let your enthusiasm for sales shine through! We want to see how you can engage with customers and upsell services. Share any relevant experiences that highlight your confidence and energy in a sales environment.
Tailor Your Application: Make sure to customise your application to fit the role of Reservations & Sales Pro. Use keywords from the job description, like 'maximise revenue' and 'enhance guest experiences', to show us you understand what we're looking for.
Highlight Customer Service Skills: Exceptional customer service is key in this role. In your written application, provide examples of how you've gone above and beyond for customers in the past. This will help us see your commitment to delighting guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at TLH Leisure Resort
✨Know the Company Inside Out
Before your interview, make sure you research TLH Leisure Resort thoroughly. Understand their values, services, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Sales Skills
Since the role focuses on upselling and maximising revenue, prepare examples of how you've successfully sold products or services in the past. Be ready to discuss specific strategies you used and the results you achieved. This will demonstrate your confidence and passion for sales.
✨Practice Customer Interaction Scenarios
Expect to be asked about handling customer inquiries and complaints. Prepare for role-play scenarios where you might need to upsell a service or resolve an issue. Practising these interactions can help you feel more at ease during the actual interview.
✨Be Energetic and Engaging
The ideal candidate is energetic and confident, so let your personality shine through! Smile, maintain eye contact, and engage with your interviewer. Show them that you’re not just a fit for the role, but also someone who can enhance the guest experience at TLH Leisure Resort.