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- Tasks: Create a warm atmosphere and ensure guests have an exceptional experience.
- Company: Join the vibrant team at Bank de Leon, where hospitality shines.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Why this job: Be the face of our brand and make lasting impressions on guests.
- Qualifications: Friendly attitude, strong communication skills, and teamwork spirit.
- Other info: Perfect for students looking to gain experience in a fast-paced setting.
The predicted salary is between 1300 - 1600 £ per month.
The Front of House team is the face of Bank de Leon, responsible for delivering exceptional service and creating a warm, welcoming atmosphere for all guests. As a Front of House Team Member, you will ensure every customer has a positive experience from the moment they arrive to the moment they leave. This role requires excellent communication skills, a friendly and professional attitude, and the ability to work efficiently within a fast-paced environment while maintaining high service standards at all times.
Key Responsibilities
- Guest Experience: Greet all guests warmly upon arrival, maintaining eye contact and a polite, friendly manner. Create a positive first impression and ensure guests feel welcomed and comfortable. Assist customers with seating arrangements and manage smooth table flow. Thank guests sincerely before departure to ensure a lasting positive impression.
- Service & Operations: Accurately take food and beverage orders, ensuring all special requests and dietary requirements are clearly noted and communicated. Deliver food and beverages promptly and in line with service standards. Ensure customers have everything they need throughout their visit, providing attentive and friendly service. Assist with managing reservations and walk-ins to optimise seating arrangements. Support baristas and service staff as required to maintain efficient operations.
- Payments & Systems: Operate the till system confidently and accurately. Process cash, card transactions, and tips responsibly in line with company procedures. Maintain accuracy and accountability in all financial transactions.
- Cleanliness & Organisation: Ensure dining and bar areas are clean, tidy, and fully prepared for service at all times. Clear and reset tables quickly and efficiently between guests. Maintain high standards of cleanliness and hygiene across all front of house areas.
- Health, Safety & Compliance: Adhere to health and safety regulations at all times. Follow company policies regarding food handling and allergen awareness. Report any incidents, hazards, or concerns promptly to the Front of House Manager.
- Teamwork & Communication: Work closely with kitchen staff and team members to ensure smooth service. Communicate clearly and efficiently to relay customer requests, feedback, or issues. Support colleagues during busy periods and assist with tasks as needed. Maintain calm, confident communication at all times.
Service Standards
Front of House team members at Bank de Leon are expected to maintain eye contact and deliver polite, professional greetings. Communicate calmly and confidently. Provide proactive assistance without hovering. Remain attentive, approachable, and composed during busy periods. Uphold a clean, organised, and welcoming environment.
Desired Skills & Attributes
- Friendly and confident personality.
- Strong communication and interpersonal skills.
- Ability to remain calm under pressure.
- Team-oriented mindset.
- Strong attention to cleanliness and organisation.
- Professional presentation and positive attitude.
Expected Outcome
When responsibilities and service standards are consistently met, guests will feel welcomed, comfortable, and well cared for. Service will flow smoothly and efficiently, and the front of house area will remain clean, organised, and inviting.
Front of House Staff in Wolverhampton employer: TLG Management
Contact Detail:
TLG Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Staff in Wolverhampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bank de Leon's social media and website. This will help you understand their vibe and tailor your approach to fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the place, being friendly and professional is key. Try role-playing with a mate to nail those greetings and customer interactions.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've supported colleagues in busy times. It’s all about demonstrating that you can keep calm and work well with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Bank de Leon!
We think you need these skills to ace Front of House Staff in Wolverhampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and confident personality shine through! We want to see how you can create a warm atmosphere for our guests right from the start.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how you've made guests feel welcomed and comfortable in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, so we can easily see how you'd fit into our Front of House team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at TLG Management
✨Know the Company
Before your interview, take some time to research Bank de Leon. Understand their values, mission, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Front of House Team Member, communication is key. Practice speaking clearly and confidently about your previous experiences. You might even want to role-play common scenarios, like greeting guests or handling special requests, to get comfortable with the flow of conversation.
✨Showcase Your Customer Service Skills
Think of specific examples from your past where you provided excellent customer service. Be ready to share these stories during the interview, highlighting how you made guests feel welcomed and valued. This will demonstrate your ability to create a positive experience for customers.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and understand the importance of presentation in the Front of House role.
