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- Tasks: Lead the front-of-house team and ensure top-notch customer service every day.
- Company: Join Bank de Leon, a vibrant place focused on teamwork and excellence.
- Benefits: Enjoy a competitive salary, career growth, and ongoing training opportunities.
- Why this job: Be a key player in creating memorable experiences for customers.
- Qualifications: Previous supervisory experience and strong leadership skills are essential.
- Other info: Dynamic environment with flexible hours and a focus on staff development.
The predicted salary is between 30000 - 40000 £ per year.
Bank de Leon is seeking a proactive and experienced Floor Manager to oversee daily front-of-house operations, ensuring exceptional customer service and smooth team coordination. The ideal candidate will be a strong leader with excellent communication skills, capable of maintaining high standards while creating a positive and efficient working environment.
Key Responsibilities
- Supervise and support front-of-house staff during daily operations
- Ensure excellent customer service standards are consistently met
- Manage staff scheduling, breaks, and shift coordination
- Handle customer queries, complaints, and feedback professionally
- Monitor floor activity to ensure efficiency, cleanliness, and organisation
- Train, mentor, and motivate team members to achieve performance goals
- Assist in onboarding new staff and conducting ongoing training
- Ensure compliance with company policies, health & safety regulations, and operational procedures
- Work closely with management to improve service quality and team performance
- Support stock control, ordering, and inventory management where required
Requirements
- Previous experience in a supervisory or management role (preferably in hospitality or retail)
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment and handle pressure
- Problem-solving mindset with a proactive approach
- Flexible availability, including evenings and weekends
- Good organisational and time management skills
Desirable Skills
- Experience in staff training and development
- Knowledge of POS systems and operational procedures
- Strong customer service background
What We Offer
- Competitive salary
- Opportunities for career progression
- Supportive and dynamic work environment
- Ongoing training and development
Floor Manager employer: TLG Management
Contact Detail:
TLG Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Floor Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews by sharing specific examples of how you've motivated teams or handled challenging situations. This will help you stand out as a proactive candidate!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Floor Manager role. Highlight your leadership experience and any relevant customer service achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and how your previous roles have prepared you for this position. We love to see personality, so let your enthusiasm show!
Showcase Your Communication Skills: As a Floor Manager, communication is key. In your application, demonstrate your ability to communicate effectively by using clear and concise language. This will give us a taste of how you’ll interact with the team and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TLG Management
✨Know the Company Inside Out
Before your interview, take some time to research Bank de Leon. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Floor Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Be ready to discuss how you motivate and train staff to achieve their best.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints or difficult situations. Think of specific instances where you've turned a negative experience into a positive one. This will demonstrate your problem-solving skills and commitment to excellent customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing to the company's growth.