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For Companies At a Glance
- Tasks: Support clients in integrating our innovative SDK and create seamless onboarding experiences.
- Company: Join a fast-growing London-based startup revolutionising collaborative software.
- Benefits: Competitive salary, stock options, private health insurance, and hybrid working.
- Why this job: Be at the forefront of tech, helping developers build amazing applications with our tools.
- Qualifications: 5+ years in software engineering, strong React and TypeScript skills, client-facing experience.
- Other info: Dynamic startup culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Role
We’re now in our second year of selling the tldraw SDK and we’re growing fast. We’ve learned a great deal from our customers (companies like Observable, Autodesk, ClickUp, and Shopify) and one topic is coming up more and more – the need for technical guidance to accelerate their tldraw implementation and to reassure them that they’re setting off in the right direction. You will be providing that reassurance.
Working as part of the GTM team and directly with our wide range of enterprise customers – from rapid-growth startups to established businesses – you’ll be responsible for ensuring they begin their tldraw build in the best possible way. This will be primarily focused on the pre-sales side - explaining the nuance of tldraw's code-base, demoing, creating examples, and acting as the technical stakeholder. It will also cover the implementation phase right after signature - spending your first months at tldraw creating repeatable implementation frameworks to help customers get from 0-1. As an engineer, you will of course have a very close relationship with tldraw’s engineering and product team, initially learning from them and ultimately exchanging ideas to continually improve both our service delivery but also the product itself.
The Person
You’ve been a software engineer for a number of years, the most recent of which have been working directly with customers. You’re most motivated by solving problems and helping others succeed with technology, but also have an eye on developing into a more strategic contributor in the future. The agile and often unresolved processes of a young business don’t daunt you – rather, they are exciting to you, as your naturally strong organisation skills combine well with your appetite to get things done with minimal direction. And of course, you’re a team-player, keen to learn from and support others in the team.
At the heart of your motivation is a simple desire to help developers build awesome things with great tools. You have a truly customer-centric (and developer-centric) approach to implementation and empathise with the challenges our users face, allowing you to proactively propose solutions or workarounds to unblock them. tldraw’s SDK can be used in an enormous variety of applications, which means no two integrations are the same. You thrive on digging into our tech, rapidly learning how it can fit — or not! — a customer’s needs, and connecting the dots to make each integration a success.
Responsibilities
- Work as a key part of the GTM team, reporting to Head of GTM
- Lead pre-sales technical support, from demos through to helping a client envisage their integration roadmap
- Create a post-sale implementation framework, defining how we onboard customers and help them successfully integrate
- Develop and continuously improve technical onboarding materials, from integration guides and sample code to best practices, to ensure our developer users get their tldraw project off the ground swiftly and smoothly
- Define & implement the tooling and reporting needed to monitor onboarding progress and early customer engagement
- Collaborate closely with tldraw engineers to translate real-world feedback into product improvements
What you'll be doing technically
- Helping customers plan and estimate SDK integration with existing products
- Referring customers to developer resources
- Building demos, resources, and integration guides
- Debugging customer React/TypeScript integration issues
- Helping developers implement SDK features (custom shapes, tools, and UI)
- Troubleshooting integration conflicts
- Translating customer feedback into product improvements
Must-haves
- 5+ years as a hands-on software engineer building modern web applications, with strong full-stack proficiency in React and Typescript
- 3+ years working directly with clients, helping them with their technical needs (Implementation, Support, Client Success)
- Experience project managing multiple stakeholders, including external (clients)
- Experience working with developer tools or SDKs, including integrating third-party libraries/APIs into projects
- Experience in (or a desire to join) a more hands-on, unstructured environment where you can operate with autonomy and help shape new processes
Nice to Have
- Solutions Engineering / Developer Relations experience
- Experience being a foundational member of an implementation or customer success team
What You’ll Get
- Competitive salary and stock options
- Private health insurance (Vitality)
- Hybrid working with 4 days a week in our London office
- 25 days annual leave + public holidays
- Equipment allowance for your ideal setup
About tldraw
tldraw is a London-based Series A startup that creates software for “infinite canvas” applications. It is best known for tldraw.com, the hugely popular (and free) zero-friction collaborative whiteboard. Tldraw is also known for its viral demos and experiments, such as Computer and Make Real. The commercial product is our infinite canvas SDK for the web, for our clients to embed - and build on - a canvas in their own products & services. The community includes ~60k+ X followers, 40k+ GitHub stars, and 6k Discord members.
Solutions Engineer in London employer: tldraw
Contact Detail:
tldraw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer in London
✨Tip Number 1
Get to know the company inside out! Research tldraw, its products, and its culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your technical demos! Since you'll be leading pre-sales support, being able to showcase the SDK effectively is key. Get comfortable with the code-base and prepare to answer any tricky questions that might come up.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant tech communities. This can give you insider tips and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the tldraw team.
We think you need these skills to ace Solutions Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Solutions Engineer role. Highlight your experience with React and TypeScript, and how you've helped clients in the past. We want to see how you can bring your unique skills to our team!
Show Your Problem-Solving Skills: In your written application, share specific examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with creative solutions, especially when it comes to helping customers succeed.
Be Authentic: Let your personality shine through in your application! We’re looking for team players who are genuinely excited about technology and helping others. Don’t be afraid to show us what makes you tick and why you’re passionate about this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the tldraw team!
How to prepare for a job interview at tldraw
✨Know Your Tech Inside Out
As a Solutions Engineer, you'll need to demonstrate a solid understanding of tldraw's SDK and how it integrates with various applications. Brush up on your React and TypeScript skills, and be ready to discuss specific examples of how you've helped clients implement similar technologies in the past.
✨Showcase Your Customer-Centric Approach
This role is all about helping customers succeed. Prepare to share stories that highlight your experience in understanding client needs and providing tailored solutions. Think about times when you went above and beyond to ensure a smooth integration process for a customer.
✨Be Ready to Discuss Problem-Solving
Expect questions that assess your problem-solving abilities. Have examples ready where you identified challenges during a project and how you overcame them. This will show your potential employer that you're proactive and can think on your feet.
✨Prepare for Technical Demos
Since you'll be leading pre-sales technical support, practice delivering demos of the tldraw SDK. Be prepared to explain its features clearly and concisely, and think about how you would tailor a demo to different types of clients, from startups to established businesses.
