At a Glance
- Tasks: Support field technicians and troubleshoot electrical and mechanical systems.
- Company: Join TLD, a global leader in aviation Ground Support Equipment.
- Benefits: Enjoy competitive salary, holidays, performance bonuses, and a pension scheme.
- Other info: Opportunities for national and international travel and hands-on experience.
- Why this job: Make a real impact while growing your career in a dynamic environment.
- Qualifications: Strong communication skills and a degree in Electrical Engineering preferred.
The predicted salary is between 35000 - 45000 £ per year.
TLD is a world‑leading industrial company specializing in the design, manufacture, distribution, and after‑sales support of aviation Ground Support Equipment (GSE). With operations in more than 11 manufacturing facilities and over 45 service offices across the globe, TLD offers its customers “Local Support, Total Commitment”—delivering robust, reliable, and efficient solutions to airlines, airports, cargo handlers, and military operators worldwide. Our portfolio includes towbarless tractors, belt loaders, baggage tractors, air starters, steps, and ground power units.
The site of Powervamp, in Bedford, specializes in Ground Power Units, both mobile and fixed, pioneering advanced solid‑state 28 V DC battery carts and 400 Hz frequency converters. Powervamp is valued for its eco‑friendly, zero‑emission performance and low operating costs. Our innovative solutions support aircraft from small general‑aviation types up to wide‑body airliners, with our equipment deployed across 60+ countries.
Position Summary: As a Product Support Engineer, you will develop and implement design solutions for products in the field and support technical inquiries by the sales and service organisations. Your missions will consist of:
- Support field technicians by troubleshooting electrical and mechanical systems.
- Answer technical inquiries from outside sales offices.
- Review complex customer technical specifications for tender compliance.
- Perform root cause analysis and maintain statistical data for investigations of reported product deficiencies.
- Write technical service bulletins for field implementation.
- Monitor product demerit claims and liaise with project engineers and test technicians to develop solutions for customers.
- Develop and monitor test procedures consistent with design criteria for field use.
- Provide technical and design related feedback from sales and service to project engineers.
- Submit engineering change requests for the purposes of improving product design.
- Assist in writing and maintaining product technical manuals and datasheets.
- Assist in coordinating technical training for service technicians and customers.
- Occasional national and international travel to assist with field issues.
- Adhere to standards and procedures in the pursuit of ISO 9001.
- Maintain currency with respect to technical skills by attending training classes, technical courses, seminars, exhibitions, and trade shows as needed.
- Other assignments as designated by Department Manager.
What we’re looking for: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Strong written, verbal, analytical and interpersonal skills.
- Strong desire to work in a hands‑on environment where critical thinking is required.
- Experience in a similar role/industry preferred.
- Bachelor Degree in Electrical Engineering preferred.
- Computer skills: Microsoft Office and Adobe Acrobat.
What’s on offer: Holidays, competitive salary depending on experience, annual performance bonus, company contributory pension scheme.
If you’re ready to make an impact and grow your career in a dynamic environment, we want to hear from you!
Product Support Engineer in England employer: TLD
TLD is an exceptional employer, offering a dynamic work environment where innovation meets commitment. As a Product Support Engineer at our Bedford site, you will benefit from competitive salaries, annual performance bonuses, and a contributory pension scheme, all while working alongside a team dedicated to eco-friendly solutions in aviation Ground Support Equipment. With ample opportunities for professional growth through training and hands-on experience, TLD fosters a culture of collaboration and excellence, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to current employees at TLD or Powervamp on LinkedIn. Ask them about their experiences and any tips they might have for landing the Product Support Engineer role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss electrical and mechanical systems, as well as your troubleshooting skills. We want to see that you can think critically and solve problems on the spot!
✨Tip Number 3
Showcase your hands-on experience! Whether it's through projects, internships, or previous jobs, highlight any relevant work that demonstrates your ability to support field technicians and handle technical inquiries. We love seeing practical examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at TLD. Let’s get you on board!
We think you need these skills to ace Product Support Engineer in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product Support Engineer role. Highlight relevant experience and skills that match the job description, especially your technical abilities and hands-on experience.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for TLD. Share specific examples of how you've tackled similar challenges in the past and express your enthusiasm for the aviation industry.
Showcase Your Technical Skills:Since this role involves troubleshooting and technical support, be sure to emphasise your analytical skills and any relevant software knowledge. Mention your experience with Microsoft Office and Adobe Acrobat, as these are key tools for the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at TLD
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electrical and mechanical systems. Familiarise yourself with the products TLD offers, especially Ground Power Units and their specifications. This will help you answer technical inquiries confidently.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you performed root cause analysis or developed solutions for product deficiencies. Being able to articulate these experiences will demonstrate your critical thinking abilities.
✨Communicate Clearly
Since strong written and verbal skills are essential, practice explaining technical concepts in simple terms. You might be asked to write a sample technical service bulletin, so being clear and concise is key. Consider doing mock interviews with a friend to refine your communication style.
✨Be Ready to Collaborate
TLD values teamwork, so be prepared to discuss how you’ve worked with others in past roles. Think about instances where you liaised with project engineers or coordinated training sessions. Highlighting your interpersonal skills will show that you can thrive in a collaborative environment.
