At a Glance
- Tasks: Manage product support, sales queries, and warranty processes while promoting technical evolution.
- Company: Join a global leader in engineering with a commitment to customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborate across departments to enhance customer experience and drive continuous improvement.
- Why this job: Be at the forefront of product innovation and customer support in a thriving business.
- Qualifications: Technical background, strong communication skills, and a passion for customer service.
The predicted salary is between 32400 - 39600 £ per year.
A unique opportunity with operational breadth across all functions, tasked with managing all “touch points” between Group SSOs (Sales and Service Originations). This role is unique and requires the skill set of a well-versed engineer with excellent communication skills who can build lasting relationships whilst managing all aspects of product support (in-field breaks-downs, service campaigns, New Product Introductions, Sales material, Order intake, etc.). At TLD, we stand behind our customers, products and services: responsibility, support, and continuous improvement are the key words which drive our work and attitude. With a large amount of new product introduction, complex electronics and power transformation engineering coupled with a global sales presence, the position offers vast opportunity in a growing and scalable business.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- ENGINEERING – promoting the product, its technical evolution and NPI to ensure the Sales team have a detailed understanding of the product range, key benefits, price structure, and comparisons to competitor products.
- SALES – answer technical sales queries including full specification reviews. The PSM manages the Sales pipeline and, with the COO, determines the Transfer Price, Factory Discount and Lead Times.
- WARRANTY – The PSM manages the Warranty process including filtering, monthly analysis feedback to Finance, and Product Demerit Claims (PDCs).
- PRODUCT DEMERIT CLAIMS – Solutions and closure of frequent and repeatable technical issues captured through warranty. Involves close work with Engineering and across the Business Unit to implement change quickly.
- MARKET KNOWLEDGE – Product Line Improvements based on market and competition knowledge including pricing evolutions, product presentations, and data sheets.
- TRAINING – To coordinate and manage product training for Area Service Technicians and Area Sales Managers.
OTHER RESPONSIBILITIES:
- Working across all other departments to ensure the Voice of the Customer is reflected whilst closing the loop between in-field experience and operational capability.
- The profile of a good PSM is a multi-tasking, diligent person with a technical background, a good understanding of sales activity, and a high level of customer commitment and availability.
- Management of the Configuration Pricing Tool to streamline sales orders through product delivery whilst managing Transfer Prices for products and product options.
- Coordination and release of all Technical Service Bulletins with overarching management until closure.
- Monthly reporting on Warranty Costs, accruals required on Service Bulletin roll-out, and team performance KPIs.
Product Support Manager (M/F/D) in Kempston employer: TLD EUROPE
At Powervamp, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among our engineering teams. Located in a vibrant area with access to cutting-edge technology, we provide our Embedded Specialist Engineers with ample opportunities for professional growth, hands-on experience, and the chance to contribute to critical projects in the aviation ground support sector. Our commitment to employee development and a supportive environment makes Powervamp a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Manager (M/F/D) in Kempston
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like TLD EUROPE!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at TLD EUROPE would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at TLD EUROPE through your school's career services!
We think you need these skills to ace Product Support Manager (M/F/D) in Kempston
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Support Manager (M/F/D), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Support Manager (M/F/D) position at TLD EUROPE. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at TLD EUROPE
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
