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- Tasks: Support field technicians and troubleshoot electrical and mechanical systems for innovative airport equipment.
- Company: Join Powervamp, a leader in sustainable aviation ground support solutions.
- Benefits: Competitive salary, training opportunities, and the chance to travel internationally.
- Why this job: Make a real impact on the aviation industry while promoting sustainability.
- Qualifications: Technical knowledge in engineering and problem-solving skills required.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Powervamp is a UK based company located in Bedfordshire, part of the TLD group of companies. TLD is a French company operating internationally, leading in the design, assembly, distribution, and after-sales service of airport ground support equipment (GSE). Our products are used in airports worldwide, and we develop innovative products (autonomous, hybrid, electric, and sustainable vehicles) to reduce the environmental footprint of the aviation industry.
TLD is committed to facing environmental challenges and is a member of the 'Solar Impulse' foundation and the United Nations 'Global Compact' initiative, promoting Corporate Social Responsibility (CSR).
POSITION SUMMARY
Develop and implement design solutions for products in the field and support technical inquiries by the sales and service organisations.
Responsibilities
- Support field technicians by troubleshooting electrical and mechanical systems.
- Answer technical inquiries from outside sales offices.
- Review complex customer technical specifications for tender compliance.
- Perform root cause analysis and maintain statistical data for investigations of reported product deficiencies.
- Write technical service bulletins for field implementation.
- Monitor product demerit claims and liaise with project engineers and test technicians to develop solutions for customers.
- Develop and monitor test procedures consistent with design criteria for field use.
- Provide technical and design related feedback from sales and service to project engineers.
- Submit engineering change requests for the purposes of improving product design.
- Assist in writing and maintaining product technical manuals and datasheets.
- Assist in coordinating technical training for service technicians and customers.
- Occasional national and international travel to assist with field issues.
- Adhere to standards and procedures in the pursuit of ISO 9001.
- Maintain currency with respect to technical skills by attending training classes, technical courses, seminars, exhibitions, and trade shows as needed.
- Other assignments as designated by Department Manager.
Product Support Engineer in Bedford employer: TLD EUROPE
Contact Detail:
TLD EUROPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Bedford
✨Tip Number 1
Network like a pro! Reach out to current employees at Powervamp or TLD on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure we can confidently discuss troubleshooting electrical and mechanical systems, as that’s key for the Product Support Engineer role.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you’ve tackled complex technical issues in the past. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Product Support Engineer in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight relevant experience and skills that match the job description, especially in troubleshooting and technical support.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Powervamp. Share your passion for innovative products and how you can contribute to reducing the environmental footprint of the aviation industry.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention any experience with electrical and mechanical systems, as well as your ability to write technical documents and manuals.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our team!
How to prepare for a job interview at TLD EUROPE
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electrical and mechanical systems. Familiarise yourself with the products Powervamp offers and understand how they contribute to reducing the environmental footprint in aviation. This will show that you're genuinely interested and prepared.
✨Showcase Problem-Solving Skills
Be ready to discuss specific examples where you've successfully troubleshot complex issues or performed root cause analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you clearly convey your thought process and problem-solving abilities.
✨Understand the Company Culture
Research Powervamp's commitment to sustainability and Corporate Social Responsibility. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of developing innovative and sustainable products in the aviation industry.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to training service technicians or how they monitor product demerit claims. It shows you're engaged and interested in the role beyond just getting the job.
