Commercial Performance Coordinator

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed to shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

This is not a traditional sales operations role. You won't be managing forecasts, owning CRM systems or building revenue models. Instead, you'll play a critical role in helping our commercial leaders perform at their best by creating structure, driving accountability, coordinating strategic initiatives and ensuring great ideas turn into action.

What you'll be doing:

• Driving Commercial Performance
  • You’ll help keep our global commercial engine running smoothly by:
  • Coordinating sales performance reviews, leadership meetings and commercial cadences
  • Tracking actions, commitments and key milestones to ensure momentum is maintained
  • Supporting reporting, dashboards and KPI updates
  • Bringing together insights, trends and performance data to inform leadership decision-making
  • Coordinating coaching programmes, development initiatives and performance improvement activities
• Supporting Learning & Capability Growth
  • You’ll help our commercial teams continuously develop and succeed by:
  • Coordinating onboarding programmes and ensuring new hires have a great start
  • Managing learning schedules, workshops, webinars and development activities
  • Maintaining onboarding and participation data
  • Collecting feedback and supporting ongoing improvements
  • Curating and organising commercial resources, playbooks and learning content
• Enabling Commercial Excellence
  • You’ll help scale what works across our global markets through:
  • Coordinating the sharing of commercial best practice
  • Managing libraries of winning proposals, client success stories and sales resources
  • Supporting sector intelligence and market insight initiatives
  • Tracking engagement with key commercial enablement programmes
• Supporting Strategic Leadership Initiatives
  • You’ll be a trusted partner to senior commercial leaders by:
  • Coordinating major commercial initiatives, leadership forums and sales events
  • Providing project management support across strategic programmes
  • Preparing presentations, meeting materials and action trackers
  • Helping leadership teams stay focused, aligned and accountable across multiple markets

Tools You'll Use

You’ll be comfortable working with tools such as:

• Microsoft PowerPoint
• Excel
• Microsoft Teams
• SharePoint
• Other collaboration and productivity platforms

Who we're looking for:

We're more interested in capability and potential than a perfect CV. You’ll likely be someone who:

• Loves organisation and has exceptional attention to detail
• Can juggle multiple projects without dropping the ball
• Enjoys working in a fast-paced, commercially focused environment
• Is confident communicating with stakeholders at all levels
• Has strong project coordination or programme management experience
• Is comfortable working with data, KPIs and business reporting
• Is naturally curious about commercial performance and business growth
• Embraces technology and uses tools to work smarter
• Is proactive, resourceful and solutions-focused
• Builds strong relationships and enjoys working collaboratively
• Challenges existing ways of working and looks for continuous improvement opportunities
• Handles confidential information with professionalism and discretion

What Success Looks Like

• Key commercial initiatives delivered on time and to a high standard
• Strong follow-through and completion of leadership actions
• Effective collaboration across markets, teams and functions
• Accurate, timely and insightful reporting
• Greater operating capacity for senior commercial leaders
• Positive feedback from stakeholders across the business

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.