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- Tasks: Support the Block Management team in building strong client relationships and managing properties.
- Company: Join a dynamic estate agency with a focus on teamwork and client satisfaction.
- Benefits: Competitive salary, opportunities for professional development, and a fun work environment.
- Other info: Great career growth potential in a supportive and engaging workplace.
- Why this job: Make a real impact in property management while developing valuable skills.
- Qualifications: A levels or similar qualifications; Microsoft Office competence required.
The predicted salary is between 20000 - 30000 £ per year.
Job titleAssistant Block Manager
Office Location13 Crescent Place, Chelsea, SW3 2EA
Working Hours40 Hours Per Week, Monday – Friday
Purpose Of The PositionOur team needs an enthusiastic, dynamic, superbly organised, and committed individual who can help our successful and unique Block Management department. You will be working with Jamie and the Team to ensure that the department is organised, effective and runs smoothly and that we build the very best relationships with the leaseholders and freeholders that we can. The department is the most important in the business because if we get block management right, and on a personal level, then our sales and lettings teams have an endless supply of stock thanks to clients who already trust us due to your natural willingness to help and expertise.
Responsibilities
Working alongside the Senior Block Managers, helping them to create and maintain strong client relationships with our leaseholders and freeholders. Ensuring that a firm trust is established from the outset so that communication is fluid, easy, and frequent. Strong communication skills and the ability to listen are key.
Our buildings are the physical representation of our brand in action so regular property visits to ensure the buildings look as good as they can and being inventive in ways to make them unique and stand out. To achieve this a basic grounding of building make up will be helpful and the ability to manage contractors will be essential. The buildings we look after are all within 10-15 minute walk away so easy to keep on top of.
Your skills of mediation and patience will be invaluable when asked to attend AGMs for the buildings alongside the Senior Block Managers. The ability to take accurate minutes will also be required but above all, a good sense of humour and positivity is necessary as these AGMs are a real opportunity to spend some face time with our clients and find out more about them and their local investments and wider interests. This is a trust-building exercise and also our opportunity to really impress.
We pride ourselves on producing the responses to the LPE1 form and pre-contract enquiries very quickly and efficiently – we like to impress solicitors and clients and also make the selling process that one bit easier.
You will need to keep an eye on day-to-day expenditure and also have a decent financial grasp so you can work with Mel & Chris to make sure all the service charge accounts look like they need to and are all correct and schedules are correctly allocated.
Finally you will need to assist the Senior Block Managers to ensure that all the buildings are up to date with the latest regulations so it will be important to have a good grasp of the fire regulations, health and safety requirements, Legionella etc… and just ensure that all the required assessments and resulting actions are implemented in the best way possible (that often means in the most aesthetically pleasing way possible!).
Assisting the Senior Block Managers with other day to day tasks including adding invoices, answering incoming calls and monitoring the team inbox.
Academic & Trades Qualifications
Competent A levels or similar qualifications
On The Job Qualifications We Support In The Role
ARMA, IRPM and any other relevant industry qualifications you might like to learn more about such as company secretarial, health and safety, and legal etc…
Advanced Microsoft office courses
Anything else you believe will improve you and your career with us.
Work Experience & SkillsMicrosoft Office competence
General exceptional references from previous employers are definitely going to be key.
Personal Qualities & Behavioural TraitsPlanning and Organisation Guru – The whole team will be relying on the relationships you build so you’re going to need to excel in this field.
Communication and Reaction – you will be the face and voice of the company so the ability to listen and understand what is needed in any situation is key. The ability to then communicate with our clients and your team making sure you all have / know what you need to be exceptional.
Team Player – This is essential as we judge ourselves as a unit and our teamwork and team spirit is key to our success.
Hard-working and fun – we bundle the two together here because you need to a driven and committed individual wanting to excel at your job and also create a good atmosphere in the process. Whilst you are successfully doing that, we want to ensure that the role and environment is as productive and fun as it can be so that it keeps TLC as one of the best places to work. We like to reward and celebrate with staff for jobs well done – for us the two are always hand in hand.
Naturally inquisitive and problem solving aptitude – Management is all about knowing the facts and mediating a situation to get the best possible result. You will need to want to be hands on in discovering all the facts of a situation, be it a repair, leak, personality clash etc… and then follow through the task to the successful end.
Our Team Benefits Include
Competitive annual leave starting at 23 days plus bank holidays, increasing with service up to 28 days
Option to purchase up to five additional days of annual leave each year
Remote working week allowing you to work from anywhere in the world for one week each year
Mental health support with up to £500 per year contribution towards counselling or therapy
Interest free season ticket loan to support commuting costs
Cycle to Work scheme promoting healthier and more sustainable travel
Salary sacrifice car scheme through Tusker
Referral bonus of up to £2,000 for introducing great people to the team
Duvet day for team members who take no sick days in the previous year
Five year milestone gift to recognise long term commitment
Ten year anniversary leave with four additional weeks away from work
Monthly birthday and work anniversary celebrations
Summer team celebration day and annual sports day
Christmas party to celebrate the year together
Our tlc Heroes recognition scheme celebrating team members who live our values
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Assistant Block Manager employer: tlc Estate Agents
Contact Detail:
tlc Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Block Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the company, being able to articulate your thoughts clearly is crucial. Try role-playing common interview questions with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills during the interview. Bring a portfolio with examples of your previous work or projects that demonstrate your ability to manage tasks effectively. This will give the interviewers a tangible sense of your capabilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Block Manager
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about joining our Block Management team and helping us build strong relationships with leaseholders and freeholders.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we do at TLC Estate Agents.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and understand. This will help us see your communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at tlc Estate Agents
✨Know Your Stuff
Before the interview, make sure you understand the basics of block management and the specific responsibilities of the Assistant Block Manager role. Familiarise yourself with terms like LPE1 forms and AGMs, as well as the importance of building strong client relationships.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you successfully built relationships or resolved conflicts, as these will demonstrate your ability to connect with leaseholders and freeholders.
✨Be Organised and Proactive
Bring a notepad or device to jot down important points during the interview. This shows that you’re organised and ready to take notes, especially when discussing tasks like managing contractors or keeping track of service charge accounts.
✨Bring Your Positive Vibes
A good sense of humour and positivity can go a long way in this role. Be sure to convey your enthusiasm for the position and the company culture during the interview. Share moments where you’ve maintained a positive attitude in challenging situations, as this aligns with the team spirit they value.