At a Glance
- Tasks: Lead exceptional customer service and enhance the care home experience for residents and visitors.
- Company: TLC Care, a compassionate organisation dedicated to truth, love, and care.
- Benefits: Competitive pay, discounts at retailers, gym membership, free meals, and excellent training opportunities.
- Other info: Join a growing organisation with a focus on continuous improvement and team engagement.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills, professional appearance, and ability to manage time effectively.
The predicted salary is between 25000 - 30000 € per year.
Overview
TLC Care's values of Truth, Love and Compassion are embedded in everything we do for our residents. Our people are our core asset and we work hard to engage with team members to maintain our homes as preferred places to live and work. We look for team members who share our values and are passionate about their work and can deliver an excellent service experience.
Role Purpose
The main purpose of the Customer Service Supervisor's role is to take a lead on role modelling an outstanding customer experience across all areas of the business. You will deliver exceptional customer service to ensure your business unit is the care home of choice within your local area. You will role model our values of Truth, Love and Compassion embedding them throughout the home. You will be proactively addressing customer feedback with efficient communication and complaint resolution. You will use complaints and feedback to ensure you are always working towards continuous improvement.
Key Responsibilities
- To be the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity.
- You will also ensure that all our stakeholders are supported by providing advice of our products and services.
- To assist with some of the Administration duties of the care home as directed by the Business Support Manager.
Benefits
- High specification working environment
- Competitive rate of pay
- Discounts at approx. 2000 high street retailers (including supermarkets)
- Discounted gym membership
- Subsidised healthcare cash-plans
- Auto enrolment pension scheme
- Free meals
- Excellent training & development opportunities within a growing organisation
Requirements
- Strong communication skills with excellent telephone manner, remaining courteous at all times.
- Professional, neat appearance.
- Ability to manage own time, prioritising and organising work appropriately.
- Good attention to detail
- PC Literate
- Satisfactory DBS checks and references
- Evidence of legal eligibility to work in the UK
Customer Service Supervisor - Bank in Potters Bar employer: TLC Care
TLC Care is an exceptional employer that prioritises the well-being of its team members, fostering a culture rooted in Truth, Love, and Compassion. With a high specification working environment, competitive pay, and extensive training and development opportunities, employees are empowered to grow within a supportive community. Located in a vibrant area, our care homes not only serve as preferred places for residents but also as rewarding workplaces for those passionate about delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor - Bank in Potters Bar
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TLC Care's values of Truth, Love, and Compassion. Show us how you embody these values in your past experiences, and you'll stand out as a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle feedback and complaints during the interview.
✨Tip Number 3
Be ready to share specific examples! Think of times when you've gone above and beyond for customers or resolved tricky situations. We love hearing about real-life experiences that demonstrate your skills and commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining TLC Care and being part of our mission to provide outstanding service.
We think you need these skills to ace Customer Service Supervisor - Bank in Potters Bar
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you embody our values of Truth, Love, and Compassion in your previous roles. Share specific examples that highlight your commitment to delivering an outstanding customer experience.
Tailor Your CV:Make sure your CV is tailored to the Customer Service Supervisor role. Highlight relevant experience and skills that align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Professional Yet Approachable:Your written application should reflect a professional tone while still being approachable. Remember, we’re looking for someone who can communicate effectively and treat everyone with respect and dignity, so let that come through in your writing style.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at TLC Care.
How to prepare for a job interview at TLC Care
✨Embrace TLC's Values
Before the interview, take some time to really understand TLC Care's values of Truth, Love, and Compassion. Think about how you can demonstrate these values in your past experiences and be ready to share specific examples that highlight your alignment with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Supervisor, you'll need to shine in customer interactions. Prepare to discuss situations where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Prepare for Feedback Scenarios
Since addressing customer feedback is key in this role, think of times when you've handled complaints or negative feedback effectively. Be ready to explain your approach to resolving issues and how you used feedback for continuous improvement.
✨Dress Professionally and Be Courteous
First impressions matter! Make sure you present yourself neatly and professionally. During the interview, maintain a courteous tone and body language, as this reflects the respect and dignity you’ll show to customers in the role.
