At a Glance
- Tasks: Lead a team to provide exceptional hospitality and enhance residents' quality of life.
- Company: TLC Care, dedicated to compassionate care and quality living.
- Benefits: Competitive salary, career development, and learning opportunities.
- Other info: Join our TLC family and grow in a supportive environment.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Managerial experience in hospitality and strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
At TLC Care our focus is quality of life. The design of the home and its entire operation are dedicated to that cause. Our approach to specialised nursing and care is, we believe, second to none, with highly‑trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident.
We have an outstanding opportunity for a Hotel Services Manager to lead the way in providing excellence in hospitality to make a difference to the lives of our residents. We are looking for a candidate who has a real passion for providing outstanding services, who is an ambassador of customer service and can manage fantastic teams who provide our residents with wellbeing/activities, catering and housekeeping and laundry services. The candidate will share our values of Truth, Love and Compassion and work in partnership with our Support Office Leadership Team and Home Leadership Team to enhance the lives of our residents.
If you have experience in a hotel or retail environment, are dedicated to exceptional customer care and people are at the heart of your leadership approach we want to hear from you. We offer a competitive salary matched to skills, experience and potential along with career development, succession planning and learning and development opportunities. Apply now for an opportunity to become part of our TLC family.
Requirements- Previous managerial experience in a hospitality environment
- Good understanding of housekeeping and general maintenance duties
- Previous knowledge of the management of a kitchen
- Experience in dealing with finance, budgets and targets
- Proven track record of leading, empowering and supporting a team
- Good communication skills (written, verbal, non‑verbal)
- Strong leadership skills
- Team player
- Highly organised
- Ability to motivate staff ensuring effective teamwork
- Professional neat appearance
- Satisfactory DBS check
- Care for the Elderly experience
- Knowledge/experience of health and safety legislation
- Knowledge of dementia
Hotel Services Manager employer: TLC Care
TLC Care in Potters Bar is an exceptional employer that prioritises the wellbeing of both its residents and staff. With a strong focus on career development, our supportive work culture encourages creativity and personal growth, allowing you to make a meaningful impact in the lives of our residents. Join us to be part of a dedicated team that values compassion and innovation in care.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Hotel Services Manager role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Show off your passion! When you get the chance to chat with potential employers, make sure to express your love for providing outstanding services. Share specific examples of how you've made a difference in previous roles – it’ll help you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching TLC Care and their values. Understand their approach to care and think about how your experience aligns with their mission. This will show them you’re not just another candidate, but someone who truly gets what they’re all about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the TLC family and making a real impact in the lives of residents.
We think you need these skills to ace Hotel Services Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality and care shine through. We want to see how much you care about making a difference in residents' lives, so share specific examples of your dedication to outstanding service.
Tailor Your CV:Make sure your CV is tailored to the Hotel Services Manager role. Highlight your managerial experience in hospitality, and don’t forget to mention any relevant skills in housekeeping, catering, or team leadership that align with our values at TLC Care.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your information logically. We appreciate a well-organised application that makes it easy for us to see why you’re the perfect fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen on joining our TLC family!
How to prepare for a job interview at TLC Care
✨Know Your Values
Before the interview, take some time to reflect on how your personal values align with those of TLC Care: Truth, Love, and Compassion. Be ready to share specific examples of how you've embodied these values in your previous roles, especially in hospitality.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you empower your team. Think of instances where you've motivated staff or improved teamwork. This will demonstrate that you can lead effectively in a hospitality environment.
✨Understand the Operations
Familiarise yourself with the key aspects of hotel services management, including housekeeping, catering, and maintenance. Being able to speak knowledgeably about these areas will show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service mindset. Think of scenarios where you've dealt with challenges in a hospitality setting and how you resolved them, as this will highlight your experience and dedication to exceptional care.
