HR Officer, Learning, Development and Succession Planning in Harrow

The TLC Care ethos is people come first. At TLC Care, we specialise in the ownership and management of care homes, and we have an impressive track record of delivering high quality services. Our values — Truth, Love and Compassion — run through everything we do.

You will be the person who grows our people. Outstanding care does not happen by accident. It is built, day by day, through teams who know what they are doing, believe in why they are doing it, and have someone in their corner helping them to grow. That person is you.

As our HR Officer with a focus on Learning, Development and Succession Planning, you will be the architect of how TLC Care people develop from their first day through to their next promotion and beyond. You will design, coordinate and quality‑assure the learning that underpins our CQC Outstanding ambitions and our Investors in People Platinum standard. And when capacity allows, you will roll up your sleeves and support across the wider generalist HR function, because great HR people do not work in silos.

We are on a purposeful journey to achieve CQC Outstanding across every one of our nine homes. We hold Investors in People Platinum because we invest meaningfully and consistently in the development of our team. Learning at TLC Care is not a compliance exercise; it is a strategic lever, a cultural signal and a daily practice. This role exists to make that real. You will work across nine homes and the Support Office, partnering with our Regional Practice Development Leads, Home Managers and the wider HR and People team to ensure our people have the capability, confidence and competence to deliver safe, effective and outstanding person-centred care.

This is a role for someone who is serious about learning, not just delivering training, but designing experiences that change practice, using data to set priorities, and building systems that make quality assurance visible and robust. Your primary focus will be learning, development and succession planning. You will support the design and coordination of the regional L&D plan, quality‑assure delivery through our Practice Development Lead team and home‑based trainers, maintain compliance and governance, and take a lead on talent pathways, career development and succession planning for key roles across the group. Generalist HR duties will sit alongside this supporting the Head of People and HR Manager on employee relations, engagement, onboarding and wellbeing initiatives when capacity allows. You will never be far from the whole picture of what good HR looks like in practice.

What You Will Be Doing:

• Supporting the design, coordination and continuous improvement of the regional L&D plan, aligned to TLC values, Relationship Centred Care, CQC expectations and IIP Platinum.
• Conducting and supporting training needs analysis across homes using compliance data, audits, incidents, supervisions, appraisals and resident feedback to set meaningful priorities.
• Quality‑assuring the delivery of induction, Care Certificate and statutory and mandatory training through the Practice Development Lead team and home‑based trainers and champions — observing, coaching and giving feedback to improve facilitation quality.
• Ensuring learning is inclusive, engaging and accessible, using a blended approach: face‑to‑face, coaching, bite‑size sessions and e‑learning.
• Maintaining strong governance: training compliance records, competency sign‑off, supervision evidence and audit readiness across all nine homes.
• Contributing to CQC inspection readiness, including producing narrative and evidence for PIR content relating to training, competence, supervision and colleague development.
• Maintaining high e‑learning compliance across the region (target >97%) and driving engagement through clear communication and local support.
• Evaluating learning impact and producing regular reports on themes, improvements, risks and priorities using data and insight to drive continuous improvement and share best practice.
• Supporting the delivery of leadership, clinical and professional development programmes, including Senior Carer, Unit Manager and clinical champion pathways.
• Assisting in the design and delivery of assessment centres and clinical development pathways.
• Working with the Head of People to manage the apprenticeship levy, ensuring it is used strategically and effectively across the group.
• Supporting talent management across the nine homes — identifying high‑potential individuals, maintaining talent maps and feeding into succession plans for key roles in partnership with HR and operational leaders.
• Ensuring clear career pathways and progression frameworks are in place and understood by team members at every level.
• Supporting the design and delivery of TLC’s Managing Our People programme so that development plans are meaningful, acted upon and measurable.
• Contributing to wellbeing, wellness and engagement initiatives that strengthen retention, progression and high performance.
• Supporting evidence gathering and continuous improvement activity for IIP Platinum and other accreditations.
• Providing first‑line HR support to Home Managers and team leaders on employee lifecycle matters when capacity allows.
• Supporting employee relations casework, engagement surveys, wellbeing initiatives and accreditation projects as required.

What We Are Looking For:

• Someone who is passionate about developing people not just designing training programmes, but building learning cultures.
• You bring genuine curiosity, rigour and warmth to the role.
• You think in systems, work in relationships and measure what matters.
• Demonstrable experience in a learning and development, HR or practice development role, ideally across multiple sites or in a fast‑paced service environment.
• Experience of training needs analysis, learning design, delivery oversight and evaluation of impact.
• Understanding of training compliance requirements within adult social care, including induction, Care Certificate and mandatory training or a strong ability and willingness to build this knowledge quickly.
• Familiarity with talent management, succession planning and career pathway frameworks.
• Working knowledge of generalist HR practice and employment law across the employee lifecycle.
• Strong stakeholder management skills and the ability to build trusted relationships with Home Managers, Practice Development Leads, clinicians and Support Office colleagues.
• Excellent written and verbal communication skills, including producing clear reports and evidence for governance and inspection readiness.
• Digital readiness and demonstrable use of AI are non‑negotiable.
• Confident with digital learning systems, LMS platforms and Microsoft Office.
• Full UK driving licence and flexibility to travel across nine homes as the role requires.
• A recognised training, teaching or L&D qualification is desirable but not essential; what matters most is your values, your curiosity and your impact.
• Experience within a care home environment and knowledge of CQC frameworks is an advantage.
• A satisfactory DBS check is required.

What We Offer:

• A values‑led organisation that genuinely invests in its people, we hold Investors in People Platinum and we practise what we preach.
• A learning function that is taken seriously at board level, with real resource, genuine ambition and a clear strategy behind it.
• A coaching culture throughout the organisation, with strong support for your own CPD and career development.
• The opportunity to shape how nine homes develop their teams — and to see the impact of your work every day in the quality of care residents receive.
• A collaborative, high‑performing Support Office team and a People function that works in genuine partnership with operations.
• The chance to contribute to CQC Outstanding and IIP Platinum — two goals that define TLC Care’s ambition and that make this work matter.

Your Legacy in This Role:

When this role is held well, in two years’ time: every home has a live, evidenced L&D plan and team members at every level can tell you what they are working towards and why. Training compliance sits consistently above 97% across the group, not because people are chasing it, but because the learning culture makes it the norm. Our Practice Development Leads and home‑based trainers are visibly more capable, more confident and more consistent because you coached them and held the quality bar. Succession plans exist for every key role across nine homes and internal promotions are the story we tell, not the exception. CQC inspectors and IIP assessors find our learning and development evidence compelling, current and clearly connected to outcomes for residents. Team members talk about TLC Care as a place where they genuinely grow. This is what success looks like. This is what you have the opportunity to build.

Our values are Truth, Love and Compassion. If these resonate with you, we would love to hear from you.