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- Tasks: Lead exceptional customer service and enhance resident experiences in our care home.
- Company: Join TLC Care, where Truth, Love, and Compassion are at our core.
- Benefits: Competitive pay, discounts at retailers, gym membership, and free meals.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a professional appearance are essential.
- Other info: Enjoy excellent training and growth opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
TLC Care's values of Truth, Love and Compassion are embedded in everything we do for our residents. Our people are our core asset and we work hard to engage with team members to maintain our homes as preferred places to live and work. We look for team members who share our values and are passionate about their work and can deliver an excellent service experience.
The main purpose of the Customer Service Supervisor's role is to take a lead on role modelling an outstanding customer experience across all areas of the business. You will deliver exceptional customer service to ensure your business unit is the care home of choice within your local area. You will role model our values of Truth, Love and Compassion embedding them throughout the home. You will be proactively addressing customer feedback with efficient communication and complaint resolution. You will use complaints and feedback to ensure you are always working towards continuous improvement.
To be the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity. You will also ensure that all our stakeholders are supported by providing advice on our products and services.
To assist with some of the Administration duties of the care home as directed by the Business Support Manager.
In return we offer:
- High specification working environment
- Competitive rate of pay
- Discounts at approx. 2000 high street retailers (including supermarkets)
- Discounted gym membership
- Subsidised healthcare cash-plans
- Auto enrolment pension scheme
- Free meals
- Excellent training & development opportunities within a growing organisation
Requirements:
- Strong communication skills with excellent telephone manner, remaining courteous at all times.
- Professional, neat appearance.
- Ability to manage own time, prioritising and organising work appropriately.
- Good attention to detail
- PC Literate
- Satisfactory DBS checks and references
- Evidence of legal eligibility to work in the UK
Customer Service Supervisor - Bank employer: TLC Care ?
Contact Detail:
TLC Care ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor - Bank
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TLC Care's values of Truth, Love, and Compassion. Show us how you embody these values in your past experiences, and you'll stand out as a perfect fit for our team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to demonstrate strong communication abilities. Role-play common scenarios with a friend or family member to build your confidence and ensure you're ready to impress us during the interview.
✨Tip Number 3
Prepare to discuss feedback handling! We want to hear how you've dealt with customer complaints in the past. Think of specific examples where you turned a negative experience into a positive one, showcasing your problem-solving skills and commitment to continuous improvement.
✨Tip Number 4
Don't forget to ask questions! At the end of your interview, show your interest by asking about the team dynamics or training opportunities. This not only demonstrates your enthusiasm but also helps you gauge if TLC Care is the right place for you.
We think you need these skills to ace Customer Service Supervisor - Bank
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you embody our values of Truth, Love, and Compassion in your work. Share specific examples that highlight your commitment to delivering an outstanding customer experience.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with the role of Customer Service Supervisor. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and check for any spelling or grammar mistakes. A neat and polished application reflects your attention to detail, which is crucial for this role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at TLC Care ?
✨Embrace TLC Values
Before the interview, take some time to really understand TLC Care's values of Truth, Love, and Compassion. Think about how you can demonstrate these values in your past experiences and be ready to share specific examples that highlight your commitment to exceptional customer service.
✨Showcase Your Communication Skills
As a Customer Service Supervisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common interview questions with a friend to ensure you come across as professional and courteous, just like you would with customers.
✨Prepare for Feedback Scenarios
Since addressing customer feedback is a big part of the role, think of instances where you've successfully handled complaints or feedback in the past. Be ready to discuss how you turned a negative situation into a positive outcome, showcasing your problem-solving skills and dedication to continuous improvement.
✨Dress to Impress
First impressions matter! Make sure you present yourself in a neat and professional manner. Choose an outfit that reflects the professionalism expected in a care home environment, as this will help you feel more confident and show that you take the opportunity seriously.
