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- Tasks: Lead and model exceptional customer service in a care home environment.
- Company: TLC Care values Truth, Love, and Compassion, prioritising team engagement and resident satisfaction.
- Benefits: Enjoy competitive pay, discounts at 2000 retailers, gym memberships, and free meals.
- Why this job: Join a caring culture focused on continuous improvement and making a real difference in people's lives.
- Qualifications: Strong communication skills, professional appearance, and ability to manage time effectively.
- Other info: Opportunities for training and development in a growing organisation.
The predicted salary is between 28800 - 43200 £ per year.
TLC Care\’s values of Truth, Love and Compassion are embedded in everything we do for our residents. Our people are our core asset and we work hard to engage with team members to maintain our homes as preferred places to live and work. We look for team members who share our values and are passionate about their work and can deliver an excellent service experience.
The main purpose of the Customer Service Supervisor\’s role is to take a lead on role modelling an outstanding customer experience across all areas of the business. You will deliver exceptional customer service to ensure your business unit if the care home of choice within your local area. You will role model our values of Truth, Love and Compassion embedding them throughout the home. You will be proactively addressing customer feedback with efficient communication and complaint resolution. You will use complaints and feedback to ensure you are always working towards continuous improvement.
To be the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity. You will also ensure that all our stakeholders are supported by providing advice of our products and services.
To assist with some of the Administration duties of the care home as directed by the Business Support Manager.
In return we offer:
- High specification working environment
- Competitive rate of pay
- Discounts at approx. 2000 high street retailers (including supermarkets)
- Discounted gym membership
- Subsidised healthcare cash-plans
- Auto enrolment pension scheme
- Free meals
- Excellent training & development opportunities within a growing organisation
Requirements:
- Strong communication skills with excellent telephone manner, remaining courteous at all times.
- Professional, neat appearance.
- Ability to manage own time, prioritising and organising work appropriately.
- Good attention to detail
- PC Literate
- Satisfactory DBS checks and references
- Evidence of legal eligibility to work in the UK
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Customer Service Supervisor employer: TLC Care
Contact Detail:
TLC Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with TLC Care's values of Truth, Love, and Compassion. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles, as this will resonate well with the hiring team.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer feedback and complaints in the past. Highlighting your problem-solving skills and ability to improve service based on feedback will show that you're proactive and committed to continuous improvement.
✨Tip Number 3
Practice your communication skills, especially your telephone manner. Since you'll be the first point of contact, showcasing a courteous and professional approach during any pre-interview calls can set a positive tone for your application.
✨Tip Number 4
Research the local care home landscape to understand what makes a care home the 'home of choice' in your area. Being knowledgeable about competitors and community needs will help you articulate how you can contribute to TLC Care's success.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Understand the Values: Familiarise yourself with TLC Care's core values of Truth, Love, and Compassion. Reflect these values in your application by providing examples of how you embody them in your previous roles.
Highlight Relevant Experience: Emphasise your experience in customer service and any supervisory roles. Use specific examples to demonstrate how you've delivered exceptional service and resolved complaints effectively.
Showcase Communication Skills: Since strong communication skills are crucial for this role, ensure your application showcases your ability to communicate professionally and courteously. Consider including examples of successful interactions with customers or team members.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Mention your organisational skills and attention to detail, as well as your ability to manage time effectively, which are key for the Customer Service Supervisor position.
How to prepare for a job interview at TLC Care
✨Emphasise Your Values
Make sure to highlight how your personal values align with TLC Care's core values of Truth, Love, and Compassion. Share specific examples from your past experiences that demonstrate your commitment to these principles.
✨Showcase Your Customer Service Skills
Prepare to discuss your previous customer service roles and how you handled challenging situations. Be ready to provide examples of how you resolved complaints and improved customer satisfaction.
✨Demonstrate Strong Communication Abilities
Since the role requires excellent communication skills, practice articulating your thoughts clearly and professionally. Consider conducting mock interviews to refine your telephone manner and in-person communication.
✨Highlight Your Organisational Skills
Discuss your ability to manage time effectively and prioritise tasks. Provide examples of how you've successfully organised work in previous roles, especially in a fast-paced environment like a care home.
