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- Tasks: Lead a team to enhance resident experiences through exceptional hospitality and care.
- Company: Join TLC Care, where quality of life is our top priority.
- Benefits: Competitive salary, career development, and support for Skilled Worker Sponsorship.
- Why this job: Make a real difference in residents' lives while working in a compassionate environment.
- Qualifications: Managerial experience in hospitality and a passion for outstanding customer service.
- Other info: Be part of a supportive team dedicated to enhancing wellbeing and happiness.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Resident Experience Manager role at TLC Care 💚 At TLC Care our focus is quality of life. The design of the home and its entire operation are dedicated to that cause. Our approach to specialised nursing and care is, we believe, second to none, with highly‑trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident.
We have an outstanding opportunity for a Hotel Services Manager to lead the way in providing excellence in Hospitality to make a difference to the lives of our residents. We are looking for a candidate who has a real passion for providing outstanding services, who is an ambassador of customer service and can manage fantastic teams who provide our residents with wellbeing/activities, catering and housekeeping and laundry services. The candidate will share our values of Truth, Love and Compassion and work in partnership with our Support Office Leadership Team and Home Leadership Team to enhance the lives of our residents.
If you have experience in a hotel or retail environment, are dedicated to exceptional customer care and people are at the heart of your leadership approach we want to hear from you. We offer a competitive salary matched to skills, experience and potential along with career development, succession planning and learning and development opportunities. Successful candidates who require a Skilled Worker Sponsorship will also be supported. Apply now for an opportunity to become part of our TLC family.
Requirements:
- Previous managerial experience in a hospitality environment
- Good understanding of housekeeping and general maintenance duties
- Previous knowledge of the management of a kitchen
- Experience in dealing with finance, budgets and targets
- Proven track record of leading, empowering and supporting a team
- Good communication skills (written, verbal, non‑verbal)
- Strong leadership skills
- Team player
- Highly organised
- Ability to motivate staff ensuring effective teamwork
- Professional neat appearance
- Satisfactory DBS check
Desired but not essential:
- Care for the Elderly experience
- Knowledge/experience of health and safety legislation
- Knowledge of dementia
Job Type: Full‑time
Seniority Level: Mid‑Senior Level
Industry: Hospitals and Health Care
Resident Experience Manager in Potters Bar employer: TLC Care ?
Contact Detail:
TLC Care ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Manager in Potters Bar
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and care sectors. Let them know you're on the lookout for opportunities like the Resident Experience Manager role at TLC Care. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching TLC Care's values and mission. Show us how your passion for customer service aligns with our focus on quality of life. Bring examples from your past experiences that highlight your leadership skills and ability to motivate teams.
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply directly through it. This shows initiative and gives you a better chance of standing out. Plus, we love seeing candidates who are proactive about joining our TLC family!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows us that you’re genuinely interested in the Resident Experience Manager position and reinforces your enthusiasm for being part of our team.
We think you need these skills to ace Resident Experience Manager in Potters Bar
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for providing outstanding services shine through. We want to see how much you care about enhancing the lives of residents and how your values align with ours at TLC Care.
Tailor Your Experience: Make sure to highlight your previous managerial experience in hospitality. We’re looking for someone who can lead fantastic teams, so share specific examples of how you've empowered and supported your staff in the past.
Be Clear and Concise: Good communication is key! Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Resident Experience Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at TLC Care ?
✨Know Your Values
Before the interview, take some time to reflect on TLC Care's core values: Truth, Love, and Compassion. Be ready to share how these values resonate with you and how you've demonstrated them in your previous roles. This will show that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Style
As a Resident Experience Manager, you'll be leading teams. Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific challenges you faced and how you empowered your team to overcome them. This will highlight your leadership skills and your ability to foster teamwork.
✨Demonstrate Customer Care Passion
TLC Care is all about exceptional customer service. Be ready to discuss your approach to providing outstanding services and how you've gone above and beyond for customers in previous roles. Share anecdotes that illustrate your commitment to enhancing the lives of others, especially in a hospitality context.
✨Prepare for Practical Questions
Expect questions related to finance, budgets, and kitchen management, as these are key aspects of the role. Brush up on your knowledge in these areas and be prepared to discuss how you've handled similar responsibilities in the past. This will show that you're not only passionate but also capable of managing the operational side of the role.
